Salary: £70,000 – 70,000 per year
Requirements:
- 5 years as a D365 CE Functional Consultant specialising in Customer Service.
- Strong knowledge of Omnichannel for Customer Service and wider contact centre operations.
- Hands-on experience deploying Live Chat, Voice, Email, and ACS channels.
- Proven background integrating Teams Telephony with D365.
- Familiarity with telephony technologies and call centre systems.
- Good understanding of the Power Platform (Power Apps, Power Automate).
- Excellent communication and stakeholder engagement skills.
- Strong documentation and functional design capability.
- Working knowledge of ALM and DevOps.
- Relevant Microsoft certifications (D365 Customer Service, Power Platform).
Responsibilities:
- Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel.
- Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions.
- Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem.
- Partner with business stakeholders to understand needs and turn them into scalable, intuitive solutions.
- Support cross-platform integrations and ensure alignment with security, governance, and best practices.
- Deliver workshops, training, and user adoption sessions.
- Provide expert post-implementation support and help drive continuous improvement.
Technologies:
- Azure
- DevOps
- Support
- Security
- Office 365
- Cloud
- AI
- Copilot
- ITIL
- Power BI
More:
We are a leading organisation in the East Midlands, looking for an experienced D365 CE Functional Consultant to shape the future of our contact centre operations. We offer a competitive salary, 25 days of annual leave plus bank holidays, a pension scheme, life assurance, and an employee discounts platform. Additional benefits include private medical cover (after qualifying period), learning and development programmes, and an annual company-wide event. Our modern office features facilities such as a gym, canteen, and prayer/quiet rooms, depending on the site.
last updated 9 week of 2026
Source ⇲
DevITJobs.uk - tech & IT jobs with salary info in United Kingdom
