ICQA Area Manager

ICQA Area Manager Overview

This role sits within Amazon’s fulfilment centre Inventory Control and Quality Assurance function, where the work is centred on keeping inventory accurate, maintaining strong quality standards, and supporting the smooth running of a fast-moving operations environment. The position is intended for someone who can lead people effectively, work with data and processes, and help the site deliver reliably to customers while maintaining a strong focus on safety, compliance, and continuous improvement.

What the role involves

• Managing a team of hourly associates working in inventory control and quality assurance activities inside the fulfilment centre.
• Supporting safety initiatives and helping ensure the workplace remains safe for everyone on site.
• Overseeing inventory control maintenance and carrying out random counts according to network counting approaches, with attention to consistency and SOX requirements.
• Monitoring inventory accuracy, stock integrity, and quality performance, then feeding useful observations back to operations leadership.
• Organising shift plans, forecasting labour needs, and assigning work appropriately across the team.
• Identifying why inventory deviations happen by using root-cause and cause-and-effect analysis.
• Contributing to quality programmes that operate across the wider fulfilment and operations network.
• Examining customer complaints and defect data from processes, then building corrective actions that reduce the chance of repeat problems.
• Driving improvements in processes and helping team members adapt to Amazon’s rapid growth through coaching, motivation, and retention-focused leadership.
• Reviewing employee performance and supporting development through feedback, recognition, and coaching.

What Amazon is looking for

• A bachelor’s degree or an equivalent background, or practical experience in operations management.
• Confident use of Microsoft Office, especially Excel.
• Advanced fluency in the local language.
• Preferred knowledge of lean methods and Six Sigma tools.
• Strong analytical capability, including good mathematical ability and experience working with data.
• The ability to learn new systems and data-analysis tools quickly.

Additional context

The job is based in Amazon’s fulfilment and operations management environment in Kettering, UK. The site is described as a fast-paced, high-responsibility setting where following policies and procedures matters, and where the successful candidate is expected to help maintain customer obsession through reliable execution and strong team leadership.

Amazon says it is an equal opportunities employer and makes hiring decisions based on experience and skills. It also states that it values diversity and inclusion, and that its culture is designed to help employees deliver strong results for customers.

Support and applicant information

• Amazon provides information about privacy and how candidate data is collected, used, and transferred.
• Applicants who need disability-related adjustments or workplace accommodations during the hiring process, including interviews or onboarding, can request support through Amazon’s accommodations process.
• If the relevant country or region is not listed in the accommodations guidance, applicants are directed to contact their recruiting partner.

Degree Requirement: Bachelor’s

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