Sr Coupa Pay Success Manager -11821

Sr Coupa Pay Success Manager -11821 Overview

This role sits within Coupa’s Services organization in the Customer Value area and is aimed at a mid-senior level professional who will work remotely. The position focuses on helping enterprise customers realize more value from Coupa Pay by increasing adoption and driving growth across virtual cards, digital payments, and working capital or early payment discount solutions.

Coupa describes itself as a company that helps organizations improve margins through a community-generated AI platform for total spend management. Its technology is built on a very large network of buyer and supplier spend data, and the company positions itself as a place where employees can contribute to innovation, collaboration, and measurable global impact.

What this role is responsible for

• Acting as a customer success champion for Coupa Pay customers, with a focus on helping them get maximum value from their investment.
• Driving adoption and expansion of Coupa Pay capabilities, especially virtual cards, digital payment methods, and working capital / early pay discount offerings.
• Building an adoption strategy for major strategic accounts and coordinating execution across internal teams and external partners.
• Working with customers to define success measures that are tied to their business goals and can be tracked over time.
• Serving as a trusted advisor in strategic conversations about customer needs, long-term priorities, and best practices.
• Reviewing customer opportunities across payment types such as virtual cards, bank transfers, and working capital or early payment discount solutions.
• Developing strong relationships with customers, suppliers, Coupa Pay partners, and colleagues across Coupa.
• Providing product demonstrations and training on the Coupa platform.
• Meeting customers face to face on an occasional basis, which may involve travel.

What Coupa is looking for

• At least 10 to 15 years of experience working directly with large enterprise clients in a role that supports customer success, consulting, sales, or a similar client-facing function.
• At least 10 years of experience in payments or systems applications, whether gained inside a finance or procurement team or through a consulting firm or software company.
• Strong subject matter knowledge in payments and/or procurement systems.
• Excellent client management skills and the ability to help customers follow a plan that leads to a quick and successful go-live and adoption.
• Experience working in software-as-a-service environments, with Coupa BSM and related financial, accounting, source-to-pay, or procurement tools seen as a plus.
• Prior sales or lead consulting experience with products such as Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, or SAP, which Coupa considers a strong sign of fit for the role.
• Strong written and spoken communication skills.
• Experience configuring software and delivering demonstrations, which is strongly preferred.
• A highly energetic, driven approach and the ability to act as a customer advocate.
• Comfort with occasional travel and in-person customer engagement.

Compensation and benefits

The posted salary range for this position is £65,000 to £91,667 per year. Coupa notes that the actual starting salary will depend on lawful, non-discriminatory factors such as skills, experience, and location.

Coupa says it offers a broad benefits package designed to support employee well-being. This includes two global company-wide wellness days off each year, a paid day off for your birthday or another day in your birthday month, and 40 hours of paid volunteer time annually.

Employees also have access to a confidential employee assistance program with 24/7 support for emotional wellbeing, work-life issues, financial guidance, legal help, and new-parent support. Business travel is supported through Zurich Travel Assist, which provides medical, safety, planning, and emergency assistance while traveling for work.

Coupa also offers a referral bonus program for successful employee referrals. In addition to the global perks, the company provides location-specific benefits that may include medical and dental insurance, retirement or pension arrangements, and life or accident protection, depending on the employee’s primary work location.

Culture and employment practices

Coupa emphasizes a collaborative, transparent, and open culture with a shared focus on excellence. The company states that it is committed to equal opportunity, fair employment practices, and an inclusive workplace.

The company also notes that recruiter inquiries and unsolicited resumes will not be accepted. Applicants are told that by applying they acknowledge Coupa’s privacy policy and the handling of application data for recruitment, placement, and future opportunities if the application is unsuccessful. Coupa also states that it may use AI tools to assist with parts of the hiring process, such as reviewing applications or analyzing resumes, but final decisions are made by people.

How to apply

Applicants should use the job application link provided on the posting. Coupa indicates that a recruiter will explain the location-specific benefits package during the interview process.

Degree Requirement: Not Specified

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