Lead Solutions Consultant

Lead Solutions Consultant Overview

This is a customer-facing opportunity within Braze’s Solutions Consulting organization, where the focus is on combining technical depth with strong storytelling and relationship-building skills. The role sits in a high-performing, customer-oriented team and is designed for someone who enjoys solving complex problems, working collaboratively across functions, and helping prospective customers understand how Braze can meet their needs.

Success in this position depends on bringing a strong technical mindset, a consultative approach, and the ability to communicate clearly with both technical and non-technical audiences. The environment values autonomy, accountability, curiosity, teamwork, and a willingness to adapt quickly as the company continues to grow globally.

What you will do

• Work directly with customers as part of the pre-sales process, using a mix of technical knowledge and persuasive communication to support the sales cycle.
• Contribute as a pre-sales engineer, solution engineer, technical consultant, solution architect, customer success partner, or software-oriented technical advisor, depending on your background.
• Partner with colleagues across the business to help customers succeed and to keep opportunities moving forward.
• Use Braze’s product capabilities creatively to solve customer challenges and shape effective solutions.
• Build expertise in customer engagement and marketing technology topics, including B2C engagement marketing, mobile marketing automation, email, SMS, APIs, analytics, and solution architecture.
• Travel to customer sites when needed, with travel potentially reaching as much as 40% during busy periods.
• Listen carefully to customer concerns, respond thoughtfully, and maintain strong follow-through so customers feel understood and supported.
• Contribute to a team culture that emphasizes collaboration, shared ownership, and a practical, action-oriented approach to customer needs.

What the team and culture are like

Braze describes its people as approachable, kind, and highly motivated. The company emphasizes high standards, teamwork, and a healthy balance between work and life while operating in a period of rapid global growth. Team members are expected to take ownership, work independently when needed, and remain open to different viewpoints.

The Solutions Consulting group is presented as an elite customer-facing team where curiosity is encouraged and where people are supported in stretching beyond their current skill set. The company highlights a culture of collaboration, transparency, and fun, and says it has been recognized as a Great Place to Work.

What you need to bring

• Proven experience working on accounts with a sophisticated pre-sales consulting or sales engineering function.
• Excellent written and verbal communication skills.
• Strong follow-up habits and the ability to make customers feel heard and understood.
• A genuine team-first mindset and a willingness to help others improve while continuing to grow yourself.
• Strong intellectual curiosity and a desire to keep learning.
• Working knowledge in at least three of these areas: SaaS, mobile, APIs, marketing automation, direct marketing, marketing analytics, or programming, including basic HTML.
• Comfort with a role that requires both technical depth and customer interaction.
• Experience that may come from pre-sales engineering, solution engineering, solution architecture, customer success, or software engineering, along with an interest in technology and how it is applied in business settings.

What Braze offers

Benefits vary by location, and the company notes that country-specific details will be shared separately if an offer is made. The overall package includes competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off, and broad health coverage.

Additional support includes fertility benefits, equal paid parental leave, formal career development resources, learning platforms, and an annual learning stipend. Braze also offers an in-office experience designed to encourage community and innovation, plus opportunities to give back through volunteer programs and donation matching. Employees can also connect through internal resource groups.

The company says it supports hybrid ways of working and aims to create work-life harmony through its benefits and culture.

About Braze

Braze is a customer engagement platform that helps brands create personalized, cross-channel experiences for their customers. Its platform combines messaging, journey orchestration, AI-powered decisioning, and optimization tools so marketers can turn customer actions into meaningful interactions. The company is headquartered in New York and has offices across North America, Europe, the Middle East, and Asia-Pacific.

Hiring process and equal opportunity information

Braze states that it is an equal opportunity employer and is committed to a fair, accessible, and inclusive hiring process. It says candidates should feel comfortable applying even if they do not meet every listed criterion, and it encourages applications from people with a wide range of backgrounds and identities.

The company also explains that it uses AI-assisted tools at certain stages of recruitment to help review applications, schedule interviews, and summarize notes, while hiring decisions remain with the recruiting team. Depending on location, candidates may have rights related to AI-assisted review, manual review, or opting out, and Braze provides a contact email for questions about this process.

The application form asks candidates to confirm whether they are legally authorized to work in the country where the role is based and whether they will now or in the future require visa sponsorship.

Degree Requirement: Not Specified

Visa Sponsorship May be