Salary: $37,440 – 52,000 per year
Requirements:
- Experience in customer service, preferably 1 year
- Strong problem-solving abilities
- Excellent verbal and written communication skills
- Familiarity with support tools and techniques
- Knowledge of operating systems, business applications, printing systems, and network systems
- Proficient typing skills while communicating on the phone
- Understanding of IT applications, software, and hardware
- Capability to adapt in a fast-paced IT environment
- Must clear an annual background check
Responsibilities:
- Serve as the initial point of contact for Clients through our helpdesk via various channels
- Provide Clients with a quick, friendly, and efficient service experience
- Conduct remote troubleshooting for Clients
- Deliver onsite support when remote assistance cannot solve the issue
- Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests
- Maintain detailed documentation of troubleshooting processes, resolutions, and Client interactions
- Supervise and record all work through our Ticketing System
- Ensure Client documentation is accurately maintained
- Assist teammates with open tickets and facilitate trouble resolution when possible
- Monitor the RMM dashboard and implement remediation actions as needed
- Participate in the delivery of project work when support is required by the Projects Team
- Communicate ticket statuses and inform Clients of any related changes or outages
- Escalate unresolved issues to higher support levels when necessary
- Collaborate with team members to balance workload and efficiently resolve tickets
- Adhere to security procedures and monitor for potential security issues
- Suggest improvements and contribute to the process of innovation
Technologies:
- ELK
- Hardware
- Support
- Network
- Security
More:
We are dedicated to enhancing businesses and communities by offering dependable IT support through our Managed Services Department. Our core values emphasize professionalism, trust, collaboration, adaptability, proactivity, and responsiveness. We strive to ensure our Clients satisfaction and offer a supportive environment with health insurance, 401k matching, and a flexible culture. Located in Elk City, OK, we seek enthusiastic individuals who wish to grow their careers, with prospects to advance to more senior roles like Level 2 IT Specialist or Network Engineer.
last updated 7 week of 2026
Source ⇲
DevITJobs - tech & IT jobs with salary info in United States
