Account Director

Account Director Overview

This is a senior, high-impact sales position for someone who excels at strategic enterprise selling and wants the freedom to build and grow a portfolio with significant ownership. The role is designed for an experienced commercial leader who can operate independently, manage complex customer relationships, and drive meaningful revenue growth across large enterprise accounts. You will be expected to think and act like the leader of your own business unit, while drawing on internal expertise and support to achieve strong outcomes.

In this position, you will be responsible for managing the full lifecycle of enterprise opportunities and existing accounts, including long-cycle deals and expansion work within major customers. The role calls for a proactive, outbound-oriented approach, strong commercial judgment, and the ability to handle strategic conversations directly with senior stakeholders. It is a visible role for someone who enjoys solving difficult business problems, building trusted relationships, and taking full accountability for results.

What you will do

• Take full ownership of a portfolio of enterprise accounts and drive revenue growth across both new and existing business.
• Run the complete sales process, from prospecting and opportunity creation through negotiation and close, including complex enterprise deals with extended sales cycles.
• Develop and execute account strategies that expand customer relationships and uncover new areas for growth.
• Approach selling in a consultative way, using solutions-based thinking to identify client challenges and shape the right response.
• Proactively create pipeline through outbound activity, creative outreach, and market development efforts.
• Coordinate internal teams and specialist resources to support account execution and deliver strong customer outcomes.
• Manage stakeholders across the customer organization and within Diligent, ensuring alignment and effective engagement throughout the sales cycle.
• Influence colleagues and internal partners to adopt effective account practices and maintain consistency in execution.
• Provide detailed reporting, account analysis, and pipeline insights that help managers and internal teams make informed decisions.
• Monitor market trends and the competitive landscape, then use that knowledge to strengthen strategy and positioning.
• Lead strategic discussions with senior decision-makers and operate with confidence and independence in high-level customer conversations.
• Show strong ownership, dependability, and credibility while delivering measurable business growth.

What success looks like

• Clear, measurable growth across a portfolio of enterprise accounts.
• The ability to independently manage strategic customer discussions and influence senior leaders.
• Actionable reporting and insight that help internal stakeholders understand account health and pipeline direction.
• Creative execution that identifies opportunities in the market and converts them into business results.
• Consistent demonstration of reliability, accountability, and strong commercial judgment.

What you need

• More than 10 years of experience in enterprise sales or account management, ideally within technology, governance, risk and compliance, or a similar field.
• A proven history of success in senior sales roles involving complex enterprise customers and long buying cycles.
• Strong strategic thinking, with the ability to connect solutions to business objectives.
• Confidence navigating complicated sales processes and leading strategic conversations without close supervision.
• Excellent relationship-building and influencing skills, including the ability to engage executives and stakeholders at different levels.
• A self-starting approach and the ability to manage your own portfolio, make decisions, and drive outcomes independently.
• Strong analytical ability and comfort using data to produce insights and recommendations.
• Clear strength in outbound selling, including proactive sourcing, creative outreach, and pipeline generation.
• The ability to work collaboratively across functions while still taking full responsibility for account performance.
• Comfort working in a highly visible role that requires initiative, ownership, and sound judgment.

About Diligent

Diligent is a leading AI-powered software company focused on governance, risk, and compliance. Its platform helps more than one million users and 700,000 board members gain a clearer view of risk, strengthen governance, and make faster, better decisions. The company brings together practitioners, executives, and boards with a unified view of their GRC activity so they can manage risk more effectively and build resilience.

The business describes itself as forward-looking and fast-moving, with a culture that values bold thinking, curiosity, experimentation, and continuous learning. Employees are encouraged to ask difficult questions, try new approaches, and help shape new ways of working through AI and other emerging technologies. The company also emphasizes purpose-driven work and a global community focused on positive impact.

What Diligent offers

• A culture that encourages creativity and collaboration.
• A flexible work environment.
• Global days of service.
• Comprehensive health benefits.
• Meeting-free days.
• Generous time off.
• Wellness programs.
• A globally distributed organization with office hubs in New York City, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Strong commitment to diversity, including employee resource groups and access to learning and support resources.

Working arrangement

This role follows a hybrid model. If you are within commuting distance of one of the company’s office locations, you should expect to work onsite at least half of the time. The company says in-person time is important for collaboration, innovation, teamwork, and community.

Equal opportunity and hiring information

Diligent states that it is an equal opportunity employer and does not discriminate on the basis of protected characteristics under applicable law. It also says that qualified applicants are considered regardless of criminal history where permitted by law. The company notes that it is a drug-free workplace and that it provides reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process. Applicants who need assistance or an accommodation can contact [email protected].

The company also explains that it uses AI and other digital tools to help organize candidate information, surface relevant applications, coordinate interviews, and summarize interview notes, but that final screening, evaluation, and hiring decisions are made by people.

Visa sponsorship

Diligent says that visa sponsorship may be available for certain roles if business needs and role-specific requirements support it. The company makes sponsorship decisions individually, so eligibility is not guaranteed for every position.

How to apply

Applications are submitted through the online Greenhouse form. Candidates are asked to provide standard application details such as name, contact information, resume, and cover letter, along with work eligibility and other screening information. The page also includes optional self-identification forms for equal opportunity reporting and disability/veteran status. Recruitment agencies are told not to send unsolicited resumes.

Degree Requirement: Not Specified

Visa Sponsorship Promising