Delivery Partner Manager, UK/IE Delivery Partner Managers

Delivery Partner Manager, UK/IE Delivery Partner Managers Overview

This role sits at the intersection of advisory work and hands-on operational support for Delivery Service Partners. The person in this position helps partner businesses grow and operate successful last-mile delivery operations within Amazon Logistics, while also acting as a trusted operating partner who can guide owners through challenges, performance expectations, and business decisions. The role is designed for someone who can influence strategy, improve execution, and strengthen the overall relationship between Amazon and its delivery partners.

The position supports both newly launched and established partner businesses. It involves helping new operations get off the ground, setting expectations for quality and performance, and then continuing to work with owners as their businesses mature. A major part of the job is identifying opportunities to create value, improving partner sentiment, and making sure each business is positioned for reliable capacity, strong compliance, safe operations, and high performance. The role also requires close collaboration with Regional On The Road managers, especially where planning responsibilities and execution responsibilities overlap or transition between teams.

In addition to advising individual partners, the role has a broader network-level remit. It includes helping remove operational, financial, and safety barriers, supporting the rollout of monitoring and enforcement policies, and building feedback loops between operational teams, partner businesses, and product and strategy groups. The Delivery Partner Manager is expected to act as the internal voice of DSPs, bringing partner concerns and insights into the wider Amazon Logistics organization and helping improve the experience for both partners and drivers.

What you will do

• Work as both a strategic advisor and an operational partner to Delivery Service Partners as they build and scale last-mile delivery businesses.
• Support new partner launches as well as ongoing management of established businesses, helping owners prepare for growth and maintain quality standards.
• Collaborate with Regional On The Road managers on shared responsibilities, including planning handover and capability development.
• Identify and deliver value-creation opportunities across the partner portfolio and manage partner relationships throughout the full business lifecycle.
• Focus on partner sentiment, safety, compliance, performance, and dependable capacity.
• Help partners solve major business challenges at a programmatic level and advise them on planning and strategy.
• Anticipate risks and obstacles, recommend practical solutions, and support owners in making sound business decisions.
• Set direction, build accountability, maintain engagement, and track key performance indicators across a portfolio of owners.
• Work with internal stakeholders including Partner Relations, Value Added Services, Legal, fleet, and network health teams.
• Remove barriers that affect financial, operational, and safety performance at network level.
• Support Monitoring and Enforcement Policies and create two-way communication channels between OTR teams, DSPs, and WW/EU product and strategy groups.
• Travel regularly to multiple sites and meet business owners weekly to support the role effectively.
• Work in a field-based capacity and adapt to business needs, including overnight work, weekends, and holidays when required.
• Partner with OTR Safety and OTR Regional Managers to maintain safety compliance.
• Help owners scale their businesses, resolve operational issues, and prepare for peak demand by ensuring the right resources are in place.
• Support onboarding and launch readiness for net-new partner launches.
• Coach partners on the effective use of AMZL tools and help build their capability through upskilling.
• Analyze customer metric data to identify opportunities for improvement.
• Promote consistent use of last-mile processes in delivery stations and challenge upstream processes that negatively affect OTR operations.
• Coach owners to run compliant, safe, and high-performing businesses, including detailed review of SLS metrics.
• Spot workflow inefficiencies and help design and implement operational improvements across the network and for individual DSP owners.
• Strengthen the Amazon-DSP relationship by improving partner sentiment and aligning communication after working with OTR teams.
• Represent DSP interests within AMZL and advocate for partner needs internally.
• Help improve driver standards to protect Amazon’s brand reputation.
• Work with DSPs on ramp plans and pipeline goals so driver supply can meet peak volume requirements.

What Amazon is looking for

• Experience building strategic stakeholder relationships and collaborating effectively across teams and functions.
• Background in program management, logistics, operations, supply chain, transportation, or a similar field.
• Experience managing third-party vendors, or experience in reliability or maintenance settings.
• Experience managing a contingent workforce in a business with seasonal peak demand.
• Strong communication skills in English, both written and spoken.
• Experience in account management or customer relationship management.
• Ability to work flexibly and travel between multiple sites as part of a field-based role.
• Willingness to work varied hours depending on business needs, including nights, weekends, and holidays.
• Experience with analytical, account management, or productivity tools such as Oracle Business Intelligence, Salesforce, Tableau, or similar platforms.
• Familiarity with general AI tools.
• Experience with process improvement approaches such as Kaizen, Lean Manufacturing, or Six Sigma.
• Comfort working through ambiguity, prioritizing competing demands, and delivering measurable outcomes in an agile environment.
• A bachelor’s degree or master’s degree in business, data science, public administration, finance, engineering, human resources, or a related subject.

Additional information

The role is field based and involves significant travel. The job listing shows UK locations including Sheffield, Northampton, Leeds, and Wakefield. Because the work is tied to partner sites and operational needs, the schedule must remain flexible and may include overnight shifts, weekends, and holidays.

Amazon describes itself as an equal opportunities employer and says hiring decisions are based on experience and skills. The company also says that diversity is central to its success and that its inclusive culture is intended to help employees deliver the best results for customers. If an applicant needs a workplace accommodation or adjustment during the application, interview, or onboarding process, Amazon provides a process for requesting support. The posting also refers candidates to Amazon’s privacy notice for details on how personal data is collected, used, and transferred.

Degree Requirement: Not Specified

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