Delivery Station Manager

Delivery Station Manager Overview

This role sits within Amazon’s operations organisation and is focused on leading a delivery station in a demanding, high-velocity environment. The position is responsible for making sure the station runs effectively, that performance is measured and improved, and that the team is developed so the operation can continue to scale and deliver for customers. The role combines hands-on operational leadership with longer-term planning, requiring someone who can balance day-to-day execution with strategic thinking.

What the role involves

• Oversee the station’s operational performance by monitoring key metrics and using business data to guide decisions.
• Help plan the operating budget, taking into account financial requirements and labour needs.
• Safeguard high standards of health and safety across the operation.
• Develop plans for the next three, six, and twelve months, with a strong emphasis on preparing for peak periods.
• Take responsibility for operational leadership by reviewing results, giving feedback, and supporting the growth of others.
• Lead, motivate, and coach a large group of team leaders so they can perform well and develop professionally.
• Spend a significant amount of time at the operational site to stay close to the team and support collaborative planning.
• Create contingency plans that help the operation continue running smoothly when disruptions occur.
• Lead initiatives that improve quality, safety, and productivity.
• Act as a champion for best practice across the wider business.

Team and business context

The role is part of Amazon Logistics, which manages last-mile delivery in partnership with third-party distribution businesses. The team uses continuous improvement and creative problem-solving to move millions of products to customers and to support newer delivery concepts such as Amazon Fresh, Prime Now, and Amazon Restaurants. The operation has both “under the roof” and “on the road” elements: one side handles the processing and dispatch of products, while the other works with Amazon Flex delivery contractors. The environment is described as people-focused and supportive, with many sites operating around the clock and with a particular awareness of the needs of colleagues working overnight. The business also places emphasis on innovation, customer experience, and reducing its carbon footprint through technology and electric vehicles.

What Amazon is looking for

• A bachelor’s degree, or equivalent experience in engineering, operations, business administration, or a related area.
• Experience using data analysis in a management role within manufacturing, production, distribution, logistics, retail, or grocery settings.
• Experience collaborating with multiple stakeholder groups.
• Strong written and spoken business English.
• Preferred: a bachelor’s degree or master’s degree plus experience with Amazon or an Amazon subsidiary or affiliate.
• Preferred: a degree in engineering, supply chain, operations management, or logistics.
• Preferred: experience managing third-party resources across regional or national operations.
• Preferred: experience using Six Sigma and Lean methods.
• Ability to work effectively in a fast-paced operational setting and lead through metrics, planning, and people development.

Additional information

Amazon describes itself as an equal opportunities employer and says that hiring decisions are based on experience and skills. The company also states that it does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Candidates who need support or adjustments during the application, interview, or onboarding process can use Amazon’s accommodations resources for help.

The posting also points applicants to Amazon’s privacy notice for information about how candidate data is collected, used, and transferred.

Degree Requirement: Not Specified

Visa Sponsorship May be