Operations Supervisor, Quick Commerce

Operations Supervisor, Quick Commerce Overview

This role sits within Amazon’s operations function and is focused on supporting the smooth running of a quick commerce fulfilment environment. It is a practical, shift-based leadership position where you help coordinate day-to-day activity, support frontline colleagues, and keep work moving safely and efficiently. The role is based in Brentford and requires a commitment of 32 hours each week.

In this position, you will be part of the team that helps Amazon process and dispatch customer orders on time. The work is hands-on and gives you exposure to the systems, tools, and routines that keep operations performing well. You will act as a key contact for team members during the shift, helping them follow the processes and standards set by management.

What you will do

• Track workflow activity, observe on-site performance, and share important shift updates with frontline management so operational standards are maintained across different shifts.
• Coach, support, and train employees so they can provide strong service and complete their daily responsibilities effectively.
• Assist the Shift/Area Manager with projects aimed at improving processes, strengthening safety, and increasing employee engagement.
• Work with colleagues in other departments to solve recurring problems and provide support where operational needs or performance issues arise.
• Analyse data and performance information to identify ways to improve safety, quality, and productivity.
• Serve as the first point of contact for team members on shift and help them follow the procedures and priorities established by management.
• Take part in pre-shift meetings, check that safety rules and quality processes are being followed, and help keep the team focused on the day’s plan.
• Raise issues to your manager when needed, and at times step into the most senior role on shift to give direction and keep work on track.
• Support shift planning so the site has the right number of people in place during peak periods.

About the team

The Quick Commerce team delivers ultra-fast convenience through a network of small warehouse locations in city centres, working with last-mile delivery partners to get products to customers in 30 minutes or less. The operation combines creative thinking and technology to fulfil urgent shopping needs, with a curated range of grocery items and Amazon essentials.

The operation has two main parts. The first is the warehouse-side team, where associates pick and pack orders quickly so the 30-minute delivery promise can be met. This part of the business runs with a people-first approach and includes morning and afternoon shifts, serving customers every day of the week. The second part is the delivery network, which mainly uses Amazon Flex delivery partners on e-bikes designed for fast urban delivery.

The team is focused on improving customer experience through innovation and sustainable delivery methods in dense urban areas, while maintaining strict standards for quality and food safety. It brings together Amazon’s retail and logistics strengths, drawing on the operational excellence of Fresh and AMZL. The environment is collaborative and encourages problem-solving and continuous improvement as the business works to reshape convenience shopping through rapid delivery.

What you need

• Professional experience using Microsoft Office applications such as Word, Excel, and Outlook.
• Advanced written and spoken ability in the local language, at a level equivalent to C1 on the CEFR scale.
• Experience using data analytics and performance measures to identify problems or improvement opportunities.
• Preferred experience, though not essential, in stakeholder management and in building and maintaining professional relationships.
• Preferred experience, though not essential, in an operational environment such as logistics, retail, hospitality, or customer service.
• Comfort working in a practical, on-the-ground role where you support teams directly and help keep operations running smoothly.
• Ability to work in a fast-paced setting and contribute to safe, high-quality, productive shift performance.

Additional information

Amazon describes itself as an equal opportunities employer and says that hiring decisions are based on experience and skills. The company also states that it values diversity and inclusion, and that its culture is designed to help employees deliver strong results for customers.

Amazon notes that it provides privacy information for candidates and offers support for applicants who need workplace adjustments or accommodations during the application, interview, or onboarding process. Candidates who need help are directed to the company’s accommodations information page, and if their country or region is not listed they should contact their recruiting partner.

To apply, use the application option provided on the job page.

Degree Requirement: Not Specified

Visa Sponsorship May be