People Operations & Solutions Lead

People Operations & Solutions Lead Overview

This role sits at the intersection of People, technology, data, and transformation, with responsibility for helping shape how the People function works at scale. The position is focused on building a secure, scalable, and insight-led People operation, with ownership of global governance, support for Workday strategy, leadership of cross-functional cycles, and a strong emphasis on automation and AI-enabled improvement.

The company is an experience intelligence platform used to understand digital customer journeys. It operates globally, with a presence across many offices worldwide, and emphasizes an inclusive culture where people can learn, contribute, and succeed. The organization also highlights a warning about recruitment scams: it does not request money from candidates or contact applicants through random text messages, and official communication from its internal Talent Acquisition team comes only from company email domains.

What you will be responsible for

• Creating and maintaining alignment across global People processes in partnership with People Business Process Owners and senior People leadership.
• Acting as a senior escalation contact for complex matters involving Workday, People Operations, and People data.
• Working with Audit, Legal, and Compliance to reinforce controls, maintain proper segregation of duties, and protect access to sensitive People information.
• Serving as a strategic process owner and close partner to the Workday Product Owner and ISD team.
• Turning People team needs into technical requirements that can be used to shape system design and delivery.
• Helping define and prioritize the Workday roadmap and backlog.
• Identifying ways to simplify, automate, and improve People processes, including through AI and other new technologies.
• Partnering with the Transformation team to convert improvement ideas into solutions that can scale globally.
• Owning the governance and integrity of People data across the business so it remains accurate, consistent, secure, and ready for advanced analytics and AI use cases.
• Collaborating with business stakeholders to create dashboards, reporting, and data tools that improve decision-making.
• Managing access requests for People data and ensuring that confidential information is appropriately protected.
• Leading major People cycles, including performance review and compensation review processes, across several People functions.
• Driving change management activity, including communications, documentation, and training, to support successful adoption of new Workday processes.

What the company is looking for

• Experience in People Operations, HRIS, Workday, People Technology, or a similar field.
• Strong understanding of global People processes, governance, and data management.
• Experience delivering complex cross-functional projects and working with a range of stakeholders.
• Ability to translate business needs into technology solutions that can scale.
• Interest in automation, AI, and the evolving future of People Technology.
• Strong written and verbal communication skills, plus the ability to manage stakeholders effectively.
• Confidence influencing colleagues across functions and at senior levels.
• A combination of strategic thinking and hands-on operational and Workday knowledge.

Why this opportunity stands out

This is not a role focused only on keeping existing People processes running. It is intended for someone who wants to help design the future operating model for People, influence the Workday direction, strengthen the underlying data foundations, and contribute to a more intelligent and automated People function.

Benefits and perks

• Flexible working arrangements, including hybrid and remote options.
• Virtual onboarding and opportunities such as hackathons and team connection events with colleagues around the world, both online and in person.
• A generous paid time off policy, with details varying by location.
• A lifestyle allowance.
• Country-specific Culture Crew groups that organize social activities and help employees connect outside of work.
• Stock options for every full-time employee.
• Employee Resource Groups that provide community, support, and advocacy for shared identities, experiences, and allyship.
• Career development support, mentorship, social events, philanthropic activities, and competitive benefits.
• Additional benefits tailored to local markets.

Additional information

The employer states that it is an equal opportunity organization and considers applicants without discrimination based on protected characteristics. It also explains that personal data is used only for recruitment purposes, may be stored securely in the United States, and may be processed with AI-assisted tools during parts of the hiring process. Human reviewers make the final hiring decisions.

Degree Requirement: Not Specified

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