Senior Engagement Manager – AI Process Intelligence

Senior Engagement Manager – AI Process Intelligence Overview

This role sits within the UK Value Engineering team and focuses on helping large enterprise customers turn data and AI into measurable business outcomes. The team works with some of the company’s biggest Fortune 500 accounts and plays a central role in guiding customers through transformation programs that use process intelligence to improve performance, strengthen ROI, and support long-term adoption of the platform.

In this position, you would act as a trusted advisor across both business and technology topics, owning the customer’s value journey from the first engagement through expansion, adoption, and renewal. The work combines strategic consulting, hands-on technical problem solving, executive communication, and project leadership. You would help customers understand where the platform fits in their technology landscape and AI strategy, shape business cases and proof-of-value work, and ensure that the platform is used to address the customer’s most important challenges.

What you would do

• Take responsibility for the full value lifecycle for assigned customers, including landing the platform, expanding its use, driving adoption, and supporting renewals.
• Work with major enterprise accounts in the UK, helping them progress their transformation agendas through data, process intelligence, and AI.
• Collaborate closely with sales colleagues to make sure the platform is positioned effectively, deployed against the right priorities, and linked to clear business return.
• Convert customer objectives into value assessments and proof-of-value initiatives that demonstrate tangible impact.
• Advise customers on how the platform aligns with their current IT environment and broader AI strategy.
• Create persuasive business cases and demonstrations tailored to customer needs and stakeholder expectations.
• Run workshops focused on value discovery and process improvement opportunities.
• Work with multiple senior stakeholders, including executive-level decision makers, to build support for transformation initiatives and long-term partnerships.
• Identify and shape high-value use cases based on the customer’s strategic priorities.
• Use practical technical skills, including SQL and Python, to build AI prototypes and make the platform more tangible for new audiences.
• Prepare and present the value opportunity and strategic roadmap to senior executives.
• Turn workshop findings into improvement measures, change initiatives, and broader transformation actions across the enterprise.
• Communicate achieved outcomes and realized value to senior leadership.
• Develop strategic expansion plans that help embed the platform as a core business transformation capability within customer organizations.
• Share customer feedback and emerging use cases with internal product teams to help improve the platform and related applications.
• Manage several projects at once across different stages of the customer journey, keeping scope, expectations, and timelines on track.
• Work with partners from the wider ecosystem when that helps accelerate delivery or expansion.

What the role calls for

• Solid knowledge of business software and SaaS environments, with examples such as SAP.
• Practical experience using SQL and/or Python.
• Experience working alongside IT teams and bridging technical and business discussions.
• Experience building dashboards and automations in tools such as Power BI or RPA platforms.
• Understanding of AI-enabled solutions and how they are used in enterprise settings.
• Experience in an analytical role where the goal was to prove or secure business value through data analysis, process improvement, and software deployment.
• Ideally, prior customer-facing experience in solution consulting, sales engineering, or IT/management consulting with a SaaS provider or consultancy.
• Alternatively, experience from an internal enterprise role such as a center of excellence focused on data mining, analytics, or intelligence.
• Proven ability to identify process improvement opportunities and implement actions that drive change and value realization.
• Experience acting as a change agent and training users or process owners to support adoption.
• Project management experience, including planning and managing scope, expectations, and delivery timelines across multiple projects.
• Ability to create and communicate value roadmaps and results to internal and external stakeholders.
• Strong English communication and presentation skills, along with a confident professional presence.
• Deep knowledge of finance and/or supply chain, including strategic transformation programs such as shared services transformation or system transformation.
• Industry expertise in one or more relevant sectors, such as manufacturing, automotive, consumer, retail, pharmaceuticals, or chemicals.
• A degree in engineering, computer science, mathematics, business analytics, or a similar technical field.

What is offered

• The chance to work for a global leader in process mining and process intelligence, helping shape AI-driven business operations.
• Employee ownership through restricted stock units and merit-based refresh grants for full-time staff.
• Family-friendly leave benefits, including 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from the first day of employment.
• Flexible time off, including unlimited PTO in some regions and generous vacation policies globally.
• A hybrid working model that balances remote focus time with in-office collaboration.
• Structured development support through a learning framework, mentorship, and access to a dedicated learning platform.
• Wellbeing support such as subsidized Wellhub memberships, mental health counseling, and dedicated wellness weeks.
• Paid time to volunteer through annual Impact Days for community and environmental causes.
• Inclusion-focused programs that help employees connect, contribute, and feel heard across the organization.
• Work in a mission-led environment where customer value, teamwork, ownership, and sustainability guide decisions.

Additional information

The company describes itself as a global process intelligence and process mining leader that combines process data, business context, and AI to create a living digital model of how businesses operate. It works with thousands of organizations worldwide and has offices across the globe, with headquarters in Munich and New York City. The culture emphasizes inclusion, different perspectives, and the belief that strong teams are built by bringing varied experiences and viewpoints together.

The application form also asks candidates to confirm whether they are legally authorized to work in the country of application and whether they will need immigration sponsorship now or in the future. However, the posting does not explicitly say whether sponsorship is offered or not.

To apply, candidates are asked to submit a resume/CV and cover letter, along with standard application details such as contact information, current or most recent employer and job title, LinkedIn profile, salary expectations, preferred start date, and how they heard about the role. The form also includes a question about Python skill level and when Python has been used.

Applicants are also presented with voluntary diversity and inclusion questions, which are used only for workforce representation purposes and are not part of the hiring decision.

Degree Requirement: Bachelor’s

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