{"id":1010,"date":"2026-03-01T00:00:00","date_gmt":"2026-03-01T00:00:00","guid":{"rendered":"https:\/\/coderseditor.com\/itjobs\/job\/d365-contact-center-operations-consultant-experis-70000-70000\/"},"modified":"2026-03-01T00:00:00","modified_gmt":"2026-03-01T00:00:00","slug":"d365-contact-center-operations-consultant-experis-70000-70000","status":"publish","type":"job_listing","link":"https:\/\/coderseditor.com\/itjobs\/job\/d365-contact-center-operations-consultant-experis-70000-70000\/","title":{"rendered":"D365 Contact Center Operations Consultant @ Experis [\u00a370,000 &#8211; 70,000]"},"content":{"rendered":"<p><b>Salary: \u00a370,000 &#8211; 70,000 per year<\/b><\/p>\n<p>    <b>Requirements:<\/b><\/p>\n<ul>\n<li>5 years as a D365 CE Functional Consultant specialising in Customer Service.<\/li>\n<li>Strong knowledge of Omnichannel for Customer Service and wider contact centre operations.<\/li>\n<li>Hands-on experience deploying Live Chat, Voice, Email, and ACS channels.<\/li>\n<li>Proven background integrating Teams Telephony with D365.<\/li>\n<li>Familiarity with telephony technologies and call centre systems.<\/li>\n<li>Good understanding of the Power Platform (Power Apps, Power Automate).<\/li>\n<li>Excellent communication and stakeholder engagement skills.<\/li>\n<li>Strong documentation and functional design capability.<\/li>\n<li>Working knowledge of ALM and DevOps.<\/li>\n<li>Relevant Microsoft certifications (D365 Customer Service, Power Platform).<\/li>\n<\/ul>\n<p>    <b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel.<\/li>\n<li>Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions.<\/li>\n<li>Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem.<\/li>\n<li>Partner with business stakeholders to understand needs and turn them into scalable, intuitive solutions.<\/li>\n<li>Support cross-platform integrations and ensure alignment with security, governance, and best practices.<\/li>\n<li>Deliver workshops, training, and user adoption sessions.<\/li>\n<li>Provide expert post-implementation support and help drive continuous improvement.<\/li>\n<\/ul>\n<p>    <b>Technologies:<\/b><\/p>\n<ul>\n<li>Azure<\/li>\n<li>DevOps<\/li>\n<li>Support<\/li>\n<li>Security<\/li>\n<li>Office 365<\/li>\n<li>Cloud<\/li>\n<li>AI<\/li>\n<li>Copilot<\/li>\n<li>ITIL<\/li>\n<li>Power BI<\/li>\n<\/ul>\n<p><b>More:<\/b><\/p>\n<p>We are a leading organisation in the East Midlands, looking for an experienced D365 CE Functional Consultant to shape the future of our contact centre operations. We offer a competitive salary, 25 days of annual leave plus bank holidays, a pension scheme, life assurance, and an employee discounts platform. Additional benefits include private medical cover (after qualifying period), learning and development programmes, and an annual company-wide event. Our modern office features facilities such as a gym, canteen, and prayer\/quiet rooms, depending on the site.<\/p>\n<p>last updated 9 week of 2026<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"UK","_application":"https:\/\/devitjobs.uk\/jobs\/Experis-D365-Contact-Center-Operations-Consultant?utm_source=our_rss_feed&utm_medium=our_rss_feed","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[],"class_list":["post-1010","job_listing","type-job_listing","status-publish"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings\/1010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/media?parent=1010"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-types?post=1010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}