{"id":1994,"date":"2026-07-01T20:35:56","date_gmt":"2026-07-01T20:35:56","guid":{"rendered":"https:\/\/coderseditor.com\/itjobs\/job\/senior-social-media-communications-manager\/"},"modified":"2026-07-01T20:35:56","modified_gmt":"2026-07-01T20:35:56","slug":"senior-social-media-communications-manager","status":"publish","type":"job_listing","link":"https:\/\/coderseditor.com\/itjobs\/job\/senior-social-media-communications-manager\/","title":{"rendered":"Senior Social Media Communications Manager"},"content":{"rendered":"<h2>Senior Social Media Communications Manager Overview<\/h2>\n<table>\n<tbody>\n<tr>\n<td><strong>Company Name<\/strong><\/td>\n<td>Polyai<\/td>\n<\/tr>\n<tr>\n<td><strong>Job Role<\/strong><\/td>\n<td>Senior Social Media Communications Manager<\/td>\n<\/tr>\n<tr>\n<td><strong>Qualifications<\/strong><\/td>\n<td>Not Specified<\/td>\n<\/tr>\n<tr>\n<td><strong>Category<\/strong><\/td>\n<td>Marketing Jobs<\/td>\n<\/tr>\n<tr>\n<td><strong>Job Type<\/strong><\/td>\n<td>Full Time<\/td>\n<\/tr>\n<tr>\n<td><strong>Location<\/strong><\/td>\n<td>Rest of UK<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>This role is for a senior communications and social media leader who will shape how the company presents itself both publicly and internally. The position sits within the communications function and works closely with PR, Brand and Content, and Product Marketing. It is designed for someone who can define a communications plan, deliver it in practice, and speak credibly to both enterprise decision-makers and technical audiences.<\/p>\n<p>The company builds voice assistants that help businesses automate customer service in a way that feels natural and human. Its customers include major global brands, and the platform is expanding into more critical customer service workflows. In this role, you will help translate that momentum into a strong external narrative, active social presence, and effective internal communications.<\/p>\n<h3>What you will be responsible for<\/h3>\n<ul>\n<li>Leading the overall social media and communications approach across earned, owned, and paid channels for both external and internal audiences.<\/li>\n<li>Managing the company\u00e2\u0080\u0099s social accounts on a day-to-day basis and making sure the brand shows up consistently and professionally.<\/li>\n<li>Developing and protecting the corporate narrative so that all published content sounds unmistakably like the company.<\/li>\n<li>Working with the PR team to strengthen executive social presence and thought leadership.<\/li>\n<li>Creating and running an employee advocacy programme that helps employees extend the company\u00e2\u0080\u0099s reach and credibility.<\/li>\n<li>Collaborating with Brand and Content to adapt video, design, and editorial assets for social platforms.<\/li>\n<li>Monitoring social conversations, engaging with communities, and maintaining a real-time listening and response capability.<\/li>\n<li>Measuring communications performance and reporting on share of voice, coverage quality, reach, engagement, and contribution to top-of-funnel pipeline.<\/li>\n<li>Building and maintaining a customer advocacy programme that identifies strong customer stories and amplifies advocates across channels.<\/li>\n<li>Supporting senior leaders with internal communications initiatives that keep employees informed, aligned, and engaged with the company\u00e2\u0080\u0099s values and execution.<\/li>\n<li>Using AI tools, agents, and automations to draft, adapt, repurpose, schedule, and report efficiently so the output can scale beyond one person.<\/li>\n<li>Turning launches, customer wins, and category developments into social and communications activity that creates awareness and momentum.<\/li>\n<\/ul>\n<h3>What success in the role looks like<\/h3>\n<ul>\n<li>Communications are always active, high quality, and consistent, with no long gaps in publishing and no off-brand output.<\/li>\n<li>The company\u00e2\u0080\u0099s narrative is clear and compelling to enterprise buyers, analysts, and the press.<\/li>\n<li>Launches and milestone moments generate coverage and engagement that continue to build over time.<\/li>\n<li>Executive and employee-led programmes expand reach and strengthen credibility in measurable ways.<\/li>\n<li>Communications contributes visibly to category leadership and top-of-funnel pipeline.<\/li>\n<li>AI fluency allows the work to scale well beyond what one person could normally produce alone.<\/li>\n<\/ul>\n<h3>What the company is looking for<\/h3>\n<ul>\n<li>Seven or more years of experience in corporate communications, with exposure to social media, public relations, and executive or internal communications.<\/li>\n<li>Hands-on experience in a B2B technology business, ideally in a strong scale-up environment.<\/li>\n<li>Excellent social writing skills and a strong sense of how tone and style should change across platforms.<\/li>\n<li>Comfort communicating primarily to enterprise buyers, with technical or developer audience experience considered an advantage.<\/li>\n<li>A proven record of running communications programmes from start to finish rather than only executing assigned tasks.<\/li>\n<li>Practical familiarity with current communications, social, listening, and scheduling tools, together with a genuine interest in using AI in the workflow.<\/li>\n<li>A strong preference for action and shipping work quickly while still maintaining a high standard of quality.<\/li>\n<li>Experience with executive social, employee advocacy, video-led social, or community building would be a plus.<\/li>\n<li>The company hires for capability rather than exact job title, so candidates who have worked at this level in a different role are encouraged to apply.<\/li>\n<\/ul>\n<h3>Working style and team context<\/h3>\n<p>The role is based in the United Kingdom and offers a flexible home-working setup. The company also allows employees to work from outside the UK for up to six months each year. You will be part of the communications team and will work closely with PR, Brand and Content, Product Marketing, and senior leadership.<\/p>\n<p>The culture is described as fast-moving, ownership-driven, and highly focused on quality. The company expects people to take initiative, improve continuously, and use automation and AI to remove repetitive work so they can spend more time on ideas that stand out.<\/p>\n<h3>Benefits and perks<\/h3>\n<ul>\n<li>Participation in the employee share options plan.<\/li>\n<li>25 days of holiday at the start, increasing by one day after two years and then by one day each year until reaching a cap of 32 days.<\/li>\n<li>Flexible home-working arrangements.<\/li>\n<li>Ability to work from outside the UK for up to six months each year.<\/li>\n<li>24\/7 employee assistance support through TELUS Health for the employee and their chosen family.<\/li>\n<li>Enhanced parental leave.<\/li>\n<li>Bike2Work scheme.<\/li>\n<li>Annual learning and development allowance.<\/li>\n<li>A one-time home-working allowance to help set up a comfortable and productive workspace.<\/li>\n<li>Company-funded fertility and family-forming support.<\/li>\n<li>Menopause support through Maven.<\/li>\n<li>Private healthcare and dental cover, plus discounts on gym memberships and relaxation apps and access to mental health support programmes.<\/li>\n<li>A five-week paid sabbatical after five years of service.<\/li>\n<\/ul>\n<h3>Company values and culture<\/h3>\n<p>The organisation says its values shape how it works and hires. It emphasises hiring people who aim for excellence, taking ownership of decisions and outcomes, improving continuously, moving quickly with a bias for action, disagreeing constructively and then committing once decisions are made, and building products and experiences that are designed for people.<\/p>\n<h3>Equal opportunity statement<\/h3>\n<p>The company states that it is an equal-opportunity employer and is committed to building an inclusive workplace. Employment decisions are based on business needs and are not influenced by ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability.<\/p>\n<h3>How to apply<\/h3>\n<p>Applicants are invited to submit an application through the online form. The form requests a CV, cover letter, education history, salary expectations, current notice period, and information about whether the candidate now or in the future will need visa or sponsorship support to work in the United Kingdom.<\/p>\n<hr\/>\n<p><strong>Degree Requirement:<\/strong> Not Specified<\/p>\n<p><strong>Visa Sponsorship May be<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"Rest of UK","_application":"https:\/\/job-boards.eu.greenhouse.io\/polyai\/jobs\/4890946101","_company_name":"Polyai","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"GBP","_job_salary_unit":"yearly"},"job-types":[],"class_list":["post-1994","job_listing","type-job_listing","status-publish"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings\/1994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/media?parent=1994"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-types?post=1994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}