{"id":3530,"date":"2026-09-03T22:17:52","date_gmt":"2026-09-03T22:17:52","guid":{"rendered":"https:\/\/coderseditor.com\/itjobs\/job\/servicenow-ai-enterprise-automation-lead-managing-consultant-2\/"},"modified":"2026-09-03T22:17:52","modified_gmt":"2026-09-03T22:17:52","slug":"servicenow-ai-enterprise-automation-lead-managing-consultant-2","status":"publish","type":"job_listing","link":"https:\/\/coderseditor.com\/itjobs\/job\/servicenow-ai-enterprise-automation-lead-managing-consultant-2\/","title":{"rendered":"ServiceNow AI &#038; Enterprise Automation Lead &#8211; Managing Consultant"},"content":{"rendered":"<h2>ServiceNow AI &#038; Enterprise Automation Lead &#8211; Managing Consultant Overview<\/h2>\n<table>\n<tbody>\n<tr>\n<td><strong>Company Name<\/strong><\/td>\n<td>Capgemini<\/td>\n<\/tr>\n<tr>\n<td><strong>Job Role<\/strong><\/td>\n<td>ServiceNow AI &#038; Enterprise Automation Lead &#8211; Managing Consultant<\/td>\n<\/tr>\n<tr>\n<td><strong>Qualifications<\/strong><\/td>\n<td>Not Specified<\/td>\n<\/tr>\n<tr>\n<td><strong>Category<\/strong><\/td>\n<td>IT Jobs<\/td>\n<\/tr>\n<tr>\n<td><strong>Job Type<\/strong><\/td>\n<td>Full Time<\/td>\n<\/tr>\n<tr>\n<td><strong>Location<\/strong><\/td>\n<td>Newcastle<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>This role sits within Capgemini Invent\u00e2\u0080\u0099s Business Technology practice, specifically in the AI &#038; Digital Acceleration team. The team helps clients deliver technology transformation programmes that create business value and improve the effectiveness of their IT capabilities. The position is for a Managing Consultant focused on AI and enterprise automation, with a strong emphasis on ServiceNow-led transformation. The successful candidate will help sell and deliver AI-driven programmes and expand the practice\u00e2\u0080\u0099s portfolio within client accounts.<\/p>\n<p>The role is centred on using ServiceNow as a platform for AI-first transformation rather than treating it only as a traditional IT service management tool. You will work as a techno-functional subject matter expert, helping clients design, implement, and scale AI-enabled workflows. The work will involve capabilities such as Now Assist, AI Control Tower, and Employee Works \/ MoveWorks, with the aim of supporting autonomous enterprise operations and improving productivity across the business.<\/p>\n<h3>What you will do<\/h3>\n<ul>\n<li>Shape enterprise AI strategies and roadmaps for clients using ServiceNow as the foundation.<\/li>\n<li>Advise senior stakeholders on how to organise AI operating models, manage governance and compliance, and turn AI investment into measurable business outcomes.<\/li>\n<li>Translate client business needs into practical AI-enabled workflow solutions.<\/li>\n<li>Design solution architectures and support delivery for AI Control Tower, including lifecycle management, governance, and observability.<\/li>\n<li>Create agentic AI workflows that can carry out tasks with a high degree of autonomy.<\/li>\n<li>Design and implement generative AI use cases using Now Assist across different workflows.<\/li>\n<li>Define the data, integration, and workflow architecture needed to support AI-enabled ServiceNow solutions.<\/li>\n<li>Help clients adopt Employee Works \/ MoveWorks capabilities to improve employee experience and self-service.<\/li>\n<li>Develop conversational AI, enterprise search, and knowledge orchestration use cases.<\/li>\n<li>Contribute to transformation programmes from design through delivery, including target operating model development.<\/li>\n<li>Maintain solution quality by applying governance, controls, and delivery best practices.<\/li>\n<li>Support proposals, RFP responses, and client pitches for AI-led transformation opportunities.<\/li>\n<li>Help build the practice by contributing to offerings, accelerators, and reusable assets.<\/li>\n<li>Take part in thought leadership and other external-facing activities that raise the team\u00e2\u0080\u0099s profile in the market.<\/li>\n<\/ul>\n<h3>What the employer is looking for<\/h3>\n<ul>\n<li>Substantial experience in technology-enabled transformation or consulting, generally in the range of 10 to 15 years.<\/li>\n<li>Strong practical knowledge of the ServiceNow platform, with experience across multiple modules preferred.<\/li>\n<li>Background in AI, automation, and digital transformation delivery.<\/li>\n<li>Experience in at least two of these areas: ServiceNow consulting or implementation, AI\/GenAI\/automation use cases, conversational AI or virtual agents, enterprise architecture, data, or integration.<\/li>\n<li>Understanding of AI governance and responsible AI principles.<\/li>\n<li>Knowledge of workflow design and process automation methods.<\/li>\n<li>Strong stakeholder management skills, including the ability to work effectively with senior client leaders.<\/li>\n<li>Ability to explain technical topics in a way that clearly links them to business value.<\/li>\n<li>Experience supporting proposals, sales activity, or client development work.<\/li>\n<li>A collaborative style and the ability to work well in cross-functional teams.<\/li>\n<li>Willingness to be based from London, Manchester, or Glasgow while remaining flexible about assignment location and travel requirements, including time away from home at short notice.<\/li>\n<li>For candidates who declare a disability and meet the essential criteria, the employer will offer an interview as part of its inclusive recruitment process.<\/li>\n<\/ul>\n<h3>What working here offers<\/h3>\n<ul>\n<li>A flexible benefits package that can be adapted to suit individual circumstances.<\/li>\n<li>A variable pay component linked to grade, company performance, and personal performance.<\/li>\n<li>Hybrid working as a standard part of the organisation\u00e2\u0080\u0099s approach.<\/li>\n<li>The ability for UK employees to request flexible working arrangements.<\/li>\n<li>Support for wellbeing through trained Mental Health Champions across the business.<\/li>\n<li>Access to wellbeing applications such as Thrive and Peppy.<\/li>\n<li>An inclusive culture backed by the Inclusive Futures for All campaign.<\/li>\n<li>Recognition as a Disability Confident Employer at Level 2.<\/li>\n<li>Eligibility for an interview guarantee for disabled candidates who meet the minimum essential criteria and opt in during application.<\/li>\n<li>Opportunity to join a large and fast-growing technology consulting and transformation practice.<\/li>\n<li>Work for a business that has been recognised by Glassdoor as one of the best places to work in the UK for five consecutive years.<\/li>\n<li>Be part of an organisation that emphasises sustainability, ethical business practices, and positive social impact.<\/li>\n<\/ul>\n<h3>Team and company context<\/h3>\n<p>Capgemini Invent describes itself as the digital innovation, design, and transformation brand of the Capgemini Group. It brings together strategists, data scientists, product and experience designers, brand specialists, and technologists to help clients shape the future of their businesses. The Business Technology practice is presented as the largest and fastest-growing area within Capgemini Invent, supporting chief digital and information leaders through a broad portfolio that includes strategy, design, delivery, architecture, security, and change management.<\/p>\n<p>The wider Capgemini Group is described as a global business and technology transformation partner with a large international workforce and a long history of helping organisations accelerate digital and sustainable transformation. The company highlights its AI, cloud, and data capabilities, along with deep industry expertise and partner relationships.<\/p>\n<h3>Working arrangement and location<\/h3>\n<p>This position is connected to UK office bases in London, Manchester, or Glasgow. Although there is an office base, the role requires flexibility regarding where assignments take place, and work may involve being away from home at short notice. The organisation also states that hybrid working is embedded in how it operates and that flexible working arrangements are available to UK employees.<\/p>\n<h3>How to apply<\/h3>\n<p>Applications can be started through the job posting\u00e2\u0080\u0099s apply process, including the option to apply using LinkedIn. The posting also references the standard application flow for the Capgemini careers site.<\/p>\n<h3>Additional notes<\/h3>\n<p>The employer states that it values inclusion, employee wellbeing, and responsible business practices. It also notes that it has invested in wellbeing support and that it aims to create an environment where people can bring their whole selves to work.<\/p>\n<hr\/>\n<p><strong>Degree Requirement:<\/strong> Not Specified<\/p>\n<p><strong>Visa Sponsorship Promising<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_promoted":"","_job_location":"Newcastle","_application":"https:\/\/careers.capgemini.com\/job\/Glasgow-ServiceNow-AI-&-Enterprise-Automation-Lead-Managing-Consultant\/1411377833\/","_company_name":"Capgemini","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"GBP","_job_salary_unit":"yearly"},"job-types":[38],"class_list":["post-3530","job_listing","type-job_listing","status-publish","job-type-experienced"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings\/3530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/media?parent=3530"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-types?post=3530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}