{"id":3789,"date":"2026-09-03T22:59:59","date_gmt":"2026-09-03T22:59:59","guid":{"rendered":"https:\/\/coderseditor.com\/itjobs\/job\/director-technical-success\/"},"modified":"2026-09-03T22:59:59","modified_gmt":"2026-09-03T22:59:59","slug":"director-technical-success","status":"publish","type":"job_listing","link":"https:\/\/coderseditor.com\/itjobs\/job\/director-technical-success\/","title":{"rendered":"Director, Technical Success"},"content":{"rendered":"

Director, Technical Success Overview<\/h2>\n\n\n\n\n\n\n\n\n
Company Name<\/strong><\/td>\nZscaler<\/td>\n<\/tr>\n
Job Role<\/strong><\/td>\nDirector, Technical Success<\/td>\n<\/tr>\n
Qualifications<\/strong><\/td>\nNot Specified<\/td>\n<\/tr>\n
Category<\/strong><\/td>\nGeneral Jobs<\/td>\n<\/tr>\n
Job Type<\/strong><\/td>\nFull Time<\/td>\n<\/tr>\n
Location<\/strong><\/td>\nLondon<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

This is a senior leadership opportunity within the Customer Success organization, reporting to the VP of Customer Success. The role is designed for someone who can scale a technical success function, strengthen leadership capability across the team, and improve customer outcomes across the region. The position sits in a hybrid working model and is based in the City of London area.<\/p>\n

Zscaler is a cloud security company focused on helping organizations move faster, operate more efficiently, and stay protected in a digital-first world. Its Zero Trust Exchange platform secures users, devices, and applications while helping customers reduce cyber risk and data loss. The company describes itself as building an AI-native enterprise and emphasizes a culture centered on ownership, collaboration, trust, measurable outcomes, and continuous feedback.<\/p>\n

What you will be responsible for<\/h3>\n
    \n
  • Guide, support, and develop managers and Technical Success Managers so the team has strong leadership depth and a consistently customer-first approach.<\/li>\n
  • Take full ownership of regional customer success results, including customer satisfaction, retention, adoption, and expansion.<\/li>\n
  • Improve the way the team engages with customers by evolving operating rhythms, engagement models, and success programs that increase scale and efficiency.<\/li>\n
  • Develop trusted relationships with executive-level customer contacts and act as the senior escalation point when strategic issues arise.<\/li>\n
  • Partner with Sales, Support, Product, and Professional Services to ensure customer needs are represented and the overall experience is improved.<\/li>\n
  • Balance strategic planning with practical execution so the team can deliver measurable results while building for long-term growth.<\/li>\n<\/ul>\n

    What the company is looking for<\/h3>\n
      \n
    • Strong interest in AI tools, including evidence that you actively explore and apply new technologies to improve your own workflow and problem-solving.<\/li>\n
    • At least 10 years of experience in customer success, account management, technical account management, or a similar customer-facing role.<\/li>\n
    • At least 5 years in senior leadership, with direct experience managing managers and building scalable, high-performing organizations.<\/li>\n
    • A proven record of improving adoption, retention, satisfaction, and growth in a complex enterprise setting.<\/li>\n
    • Confidence and credibility with senior customer stakeholders and internal executives.<\/li>\n
    • Strong analytical and operational judgment, with the ability to use data to understand risk and inform decisions.<\/li>\n
    • A customer-obsessed mindset, with the ability to understand enterprise business and security goals and turn them into action.<\/li>\n
    • Ownership mentality and the ability to take accountability for regional outcomes.<\/li>\n
    • Experience building repeatable processes and durable teams that can operate at scale.<\/li>\n
    • High-trust collaboration skills, including clear, respectful communication across functions and with customers.<\/li>\n
    • A sense of urgency and a commitment to delivering fast, high-quality results.<\/li>\n<\/ul>\n

      Preferred background<\/h3>\n
        \n
      • Experience leading customer success or post-sales teams in a B2B SaaS environment, ideally in cybersecurity, networking, or cloud services.<\/li>\n
      • Working knowledge of networking and security technologies, plus familiarity with cloud computing solutions.<\/li>\n
      • Professional certifications such as CISSP, CCNP, CCIE, Network+, or cloud certifications from AWS, Google Cloud, or Azure.<\/li>\n<\/ul>\n

        Working environment and team context<\/h3>\n

        The role is part of the Customer Success department and is positioned as a strategic leadership role with regional responsibility. It requires close collaboration with internal teams and direct engagement with executive customers. The posting identifies the role as hybrid.<\/p>\n

        Benefits and employee support<\/h3>\n

        Zscaler says it offers a broad and inclusive benefits package designed to support employees and their families through different life stages. The package includes health plan options, time off for vacation and sickness, parental leave, retirement options, education reimbursement, and in-office perks, along with other benefits.<\/p>\n

        The company also states that it supports inclusive hiring and provides reasonable accommodations or adjustments during recruitment for candidates who are differently abled, have long-term conditions, mental health conditions, are neurodivergent, or need pregnancy-related support.<\/p>\n

        Equal opportunity and application notes<\/h3>\n

        Zscaler states that it is an equal opportunity employer and considers all qualified applicants without discrimination based on protected characteristics. The application process includes standard candidate information, work authorization questions, and declarations related to confidentiality, privacy, and potential conflicts of interest involving government procurement or contract award activities.<\/p>\n

        Applicants are asked to confirm whether they have the legal right to work in the country where they are applying and whether they need a work permit, visa, or other right-to-work support. The posting does not say that sponsorship is definitely available or definitely unavailable.<\/p>\n\n

        Degree Requirement:<\/strong> Not Specified<\/p>\n

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