Location<\/strong><\/td>\n| London<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n This role sits within Celonis\u00e2\u0080\u0099 broader Value Engineering organization and is a senior customer-facing position focused on helping strategic accounts realize measurable business value from the platform. The position is designed for an experienced professional who can combine executive relationship management, transformation leadership, consulting skills, and analytical thinking to guide major customers through complex change. In this role, you would be responsible for helping some of Celonis\u00e2\u0080\u0099 most important customers achieve success, deepen adoption, and turn the platform into a core part of their business transformation agenda.<\/p>\n Celonis positions itself as a platform for industrializing enterprise AI by combining process data, business knowledge, and intelligence into a living digital twin of the enterprise. The company works with leading organizations around the world to connect AI agents, people, systems, and processes so that businesses can operate with greater clarity and impact. This role supports that mission by helping customers translate strategy into action and by ensuring Celonis delivers tangible outcomes across industries and business functions.<\/p>\n What you will do<\/h3>\n\n- Take ownership of the full customer value journey for strategic accounts, serving as the senior accountable lead for customer success and acting as the primary trusted advisor.<\/li>\n
- Build durable relationships with key stakeholders on both the customer and Celonis sides, including senior executives, and ensure Celonis is aligned to the customer\u00e2\u0080\u0099s strategic priorities.<\/li>\n
- Lead and coordinate large teams of Celonis experts, making sure engagements are properly staffed with support from global cross-functional groups such as servicing, product, and engineering.<\/li>\n
- Work directly with C-level leaders to define a long-term vision for how Celonis can support business transformation and create lasting operational change.<\/li>\n
- Develop program roadmaps and detailed value plans together with senior customer stakeholders, ensuring the work is tied to business objectives and measurable outcomes.<\/li>\n
- Drive value realization and platform adoption by aligning Celonis delivery to the customer\u00e2\u0080\u0099s strategy and helping solve business-critical problems.<\/li>\n
- Influence stakeholders through executive communication, strong product understanding, and deep knowledge of the customer\u00e2\u0080\u0099s industry or domain.<\/li>\n
- Manage customer escalations by coordinating internal teams quickly and effectively to resolve issues in a timely manner.<\/li>\n
- Support customers in designing and maturing Centers of Excellence and in improving organizational structures that help expand adoption of the platform.<\/li>\n
- Coach and mentor team members, offering direction and support, while also giving managers feedback on team performance.<\/li>\n
- Ensure projects are delivered to a high standard, completed on time, and aligned with customer satisfaction and adoption targets.<\/li>\n
- Lead customer advisory boards to discuss industry-specific challenges and innovation opportunities, while creating a structured feedback channel that informs product and service improvements.<\/li>\n
- Act as the customer\u00e2\u0080\u0099s voice inside Celonis so that product development and service offerings reflect real customer needs and market expectations.<\/li>\n
- Partner with the customer advocacy team to shape advocacy strategies and encourage customer participation and sponsorship at Celonis and industry events.<\/li>\n
- Represent Celonis externally at conferences, webinars, and through thought leadership content.<\/li>\n
- Contribute to innovation initiatives, new domain-specific assets, and practical materials such as playbooks, resources, and tools that strengthen the value engineering team.<\/li>\n<\/ul>\n
What the company is looking for<\/h3>\n\n- At least 10 years of relevant experience in customer success, strategy consulting, or a similar field.<\/li>\n
- Demonstrated success leading large transformation programs, process redesign efforts, and implementation work.<\/li>\n
- Experience with AI-driven transformation is a plus.<\/li>\n
- Strong background in change management and helping organizations adopt new ways of working.<\/li>\n
- Ability to operate effectively in large global organizations and influence decisions through evidence, data, and confident communication.<\/li>\n
- Experience working with internal teams to shape, position, and sell opportunities alongside subject matter experts and practice leads.<\/li>\n
- A consultative and credible approach when engaging with senior executives.<\/li>\n
- Strong leadership qualities and the ability to inspire teams with a patient, entrepreneurial style.<\/li>\n
- Good project management skills, including the ability to organize and oversee several workstreams at the same time.<\/li>\n
- Excellent verbal and written communication skills.<\/li>\n
- Self-motivated, proactive, and comfortable working collaboratively.<\/li>\n
- Ability to thrive in fast-paced, ambiguous, and highly collaborative environments with many stakeholders.<\/li>\n<\/ul>\n
Compensation and perks<\/h3>\n\n- The overall package includes salary, bonus, equity, and benefits.<\/li>\n
- Full-time employees receive Restricted Stock Units and may also receive merit-based refresh grants.<\/li>\n
- Parental leave is generous and inclusive, with 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from the first day of employment.<\/li>\n
- Paid time off is generous globally, and unlimited PTO is available in applicable regions.<\/li>\n
- The company offers a flexible hybrid working model that balances remote work with office collaboration.<\/li>\n
- Employees can continue developing through a 70-20-10 learning framework, mentorship opportunities, and access to a dedicated learning platform.<\/li>\n
- Wellbeing support includes subsidized Wellhub memberships, mental health counseling, and Wellness Weeks designed to support work-life balance.<\/li>\n
- Employees can take part in annual Impact Days, which provide paid time off to volunteer for community and environmental causes either locally or virtually.<\/li>\n
- Celonis promotes inclusion and belonging through initiatives such as the Inclusion Think Tank and annual Inclusion Days.<\/li>\n
- The company emphasizes a mission-led culture built around customer value, teamwork, ownership, and sustainability.<\/li>\n<\/ul>\n
Additional application information<\/h3>\nThe application form requests standard candidate details such as contact information, resume, cover letter, most recent employer, most recent job title, LinkedIn profile, salary expectations, preferred start date, and referral source. It also includes a question about whether you are legally authorized to work in the country where you are applying and whether you will need immigration sponsorship now or in the future for employment visa status.<\/p>\n Celonis states that applicant information will be handled according to its privacy notices and that candidates should be aware of job offer scams and impersonation fraud. The form also includes voluntary demographic questions used for workforce representation purposes, which are kept confidential and are not used in hiring decisions.<\/p>\n The role is based in London, United Kingdom, and the posting indicates a flexible hybrid working arrangement that combines remote work with office collaboration.<\/p>\n\n Degree Requirement:<\/strong> Not Specified<\/p>\nVisa Sponsorship May be<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_promoted":"","_job_location":"London","_application":"https:\/\/job-boards.greenhouse.io\/celonis\/jobs\/7817395003?gh_jid=7817395003","_company_name":"Celonis","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"GBP","_job_salary_unit":"yearly"},"job-types":[38],"class_list":["post-3799","job_listing","type-job_listing","status-publish","job-type-experienced"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings\/3799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/media?parent=3799"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-types?post=3799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} |