At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is \u201cWorking together to provide outstanding care for our community.\u201d<\/p>\n
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated \u2018Good\u2019<\/strong> with inspectors reporting that we have made significant improvements.\u00a0 The Trust\u2019s overall rating has also improved to \u2018good\u2019.<\/p>\n We are\u00a0C<\/strong>ompassionate in our thoughts, words and actions<\/p>\n We are\u00a0A<\/strong>spirational and have a true desire to be dynamic and to innovate<\/p>\n We are\u00a0R<\/strong>esourceful and responsible in the way we work and live<\/p>\n We are\u00a0E<\/strong>xcellent in our development, fairness and sharing best practice<\/p>\n At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.<\/p>\n Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don\u2019t you come and join us.\u00a0 We offer a range of learning and development for all employees may you be clinical or non-clinical.<\/p>\n The Platforms Engineer post is a key technical position requiring a The post holder must be self-directed and able to work autonomously The post holder needs to be able to implement and support technical The post holder will directly support the Trusts Digital Services Stakeholder Collaboration Research Innovative Solutions 3rd Line Support Problem Solving Project Management Budget Oversight Data Integrity Checks and Processes Technical Expertise Diversity makes us interesting\u2026 Inclusion is what will make us outstanding.<\/strong><\/em><\/p>\n Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.<\/p>\n We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.<\/p>\n If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.<\/strong><\/p>\n Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.<\/p>\n Stakeholder Collaboration: Collaborate closely with the Digital Services Service Delivery teams to ensure smooth operation of infrastructure services and timely resolution of issues. Act as a liaison between technical teams, external suppliers, and key Trust stakeholders, facilitating clear communication and ensuring service levels are met. Innovative Solutions: Research and evaluate emerging technologies and trends in digital services infrastructure. Provide recommendations for innovative solutions to improve system performance, security, and efficiency within the Trust. 3rd Line Support: Provide third-line support for all critical infrastructure systems, including server, storage, network, and backup systems. Act as an escalation point for complex issues that cannot be resolved by the first and second-line support teams.Job overview<\/h3>\n
\ndedicated self-motivated capable individual ensuring the reliable and
\nefficient support to our technical Digital Services infrastructure,
\ncomprising of Data Centre environment management, desktop, server,
\nstorage and backup systems, access and security systems, and Active
\nDirectory infrastructure. The role will require close liaison with Digital
\nServices Service Delivery teams to ensure the Trusts published service
\nlevel agreements are met.<\/p>\n
\nwith the ability to interpret technical policies. The individual will be
\ndealing with and process confidential Trust data. Using VPN and two
\nfactor authentication tokens to support and enforce existing Trust
\ninformation security policies.<\/p>\n
\nsolutions across RBH, in the process liaising with and managing third-party\u00a0suppliers, short-term contractors and Trust staff as necessary. The post\u00a0holder should have exposure to PRINCE2 project management and have a\u00a0strong understanding of ITIL service management methodologies
\nThe post holder will be expected to assist the Server Engineers and
\nServer Specialist in designing, developing and implementing complex
\ntechnical solutions.<\/p>\n
\nService Delivery teams<\/p>\nAdvert<\/h3>\n
\n
\nCommunicate Complex Technical Information
\nDocumentation Creation and Training
\nThird-Party Supplier Management<\/li>\n
\nTechnical Evaluations
\nContinuous Improvement
\nCapacity Planning<\/li>\n
\nInfrastructure Management
\nDisaster Recovery and Business Continuity
\nBackup Strategy Implementation
\nSystem Security<\/p>\n\n
\nPerformance Management
\nChange Management<\/li>\n
\nService Continuity
\nCapacity and Load Planning
\nChange Control<\/li>\n
\nProcurement
\nAsset Management<\/li>\n
\nSystem Documentation Creation and Validation
\nSecurity Compliance<\/li>\n
\nHardware Maintenance
\nSecurity Systems<\/li>\n<\/ol>\nWorking for our organisation<\/h3>\n
Detailed job description and main responsibilities<\/h3>\n
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\nComplex Technical Information: Communicate highly complex technical information in a clear and concise manner to non-technical stakeholders, including Trust management and clinical teams. Provide expert advice and recommendations on infrastructure and system improvements.
\nDocumentation and Training: Develop user guides, technical documentation, and training materials for the use of internal teams. Conduct training sessions for Digital Services staff and other departments to enhance technical understanding and ensure best practices.
\nThird-Party Supplier Management: Manage relationships with third-party suppliers and contractors, ensuring service level agreements (SLAs) are adhered to and projects are completed according to specification and within budget.<\/li>\n
\nTechnical Evaluation: Evaluate proposed infrastructure developments and ensure they align with the Trust\u2019s Digital, Data, and Technology (DDaT) strategy. Assess technical compatibility, potential risks, and system stability when considering new implementations or changes.
\nContinuous Improvement: Lead initiatives to continuously improve the Trust\u2019s infrastructure, applying advanced diagnostic techniques to resolve complex issues. Ensure all changes are well-documented and implemented in line with Trust policies.
\nCapacity Planning: Conduct research and forecasting for capacity and load management, ensuring that the Trust\u2019s infrastructure can meet future demands. Collaborate with other IT teams to plan for necessary infrastructure expansions or upgrades.<\/li>\n
\nInfrastructure Management: Oversee the day-to-day operations of the Trust\u2019s data center, server, storage, and backup systems. Ensure the environment is optimized for performance, reliability, and security. Assist in the management and optimization of the Active Directory infrastructure.
\nDisaster Recovery and Business Continuity: Develop and maintain disaster recovery (DR) and business continuity plans, conducting regular tests to ensure readiness. Provide recommendations for improvements based on test outcomes and evolving business needs.
\nBackup Strategy Implementation: Design and implement effective backup strategies for critical data and systems, ensuring that recovery points are easily accessible and secure. Regularly review and optimize backup schedules to reduce potential data loss.
\nSystem Security: Ensure robust security measures are in place across all digital platforms, including patch management, VPN, two-factor authentication (2FA), and anti-virus protection. Adhere to the Trust\u2019s information security policies and contribute to the development of new policies where needed.<\/li>\n
\nProblem Solving: Act as a technical expert in diagnosing complex infrastructure issues. Use advanced analytical skills to interpret logs, performance data, and error messages to troubleshoot and resolve faults. Propose long-term solutions to prevent future occurrences.
\nPerformance Management: Use monitoring and diagnostic tools to assess the health of infrastructure systems. Analyse trends and performance metrics to make informed decisions on infrastructure improvements or expansions.
\nChange Management: Oversee the implementation of infrastructure changes, ensuring that they are thoroughly tested and follow the Trust\u2019s change management procedures. Evaluate the impact of changes on the wider digital infrastructure and ensure minimal disruption to services.<\/li>\n
\nProject Management: Lead infrastructure projects using project management methodologies, such as PRINCE2, ensuring projects are delivered on time, within budget, and to the required specifications. Manage multiple projects simultaneously, coordinating resources and priorities as needed.
\nPlatforms Engineer
\nService Continuity: Plan and execute preventative maintenance activities to ensure maximum uptime for critical systems. Regularly review and update business continuity plans to ensure they remain relevant and effective.
\nCapacity and Load Planning: Conduct capacity and load analysis, identifying future infrastructure requirements based on system usage trends and business forecasts. Ensure that the infrastructure can scale to meet increased demand.
\nChange Control: Manage infrastructure changes using formal change control processes. Ensure that changes are communicated to relevant stakeholders, planned carefully to avoid service disruptions, and documented thoroughly.<\/li>\n
\nBudget Oversight: Manage budgets related to infrastructure upgrades, system purchases, and third-party service agreements. Ensure that all expenditures are within budget and aligned with Trust financial policies.
\nProcurement: Work with the procurement team to source new hardware, software, and services for the Trust\u2019s infrastructure. Obtain competitive quotes from vendors and ensure that all purchases provide value for money and meet the technical requirements of the Trust.
\nAsset Management: Oversee the lifecycle of infrastructure assets, ensuring that hardware and software are maintained, upgraded, or replaced as needed. Keep accurate records of all assets, including warranties, licenses, and maintenance contracts.<\/li>\n
\nData Integrity: Ensure the integrity of critical data within the infrastructure by maintaining secure and reliable systems for storage, backup, and recovery. Regularly review data retention policies and ensure they comply with Trust and national regulations.
\nSystem Documentation: Create and maintain detailed system documentation, including architecture diagrams, configuration settings, and disaster recovery procedures. Ensure that documentation is regularly updated to reflect changes in the infrastructure.
\nSecurity Compliance: Adhere to all Trust data protection policies, ensuring that the digital infrastructure complies with national data protection regulations, including GDPR. Ensure that sensitive data is protected through encryption, secure access controls, and regular audits.<\/li>\n
\nTechnical Expertise: Demonstrate advanced proficiency in managing server and storage systems, virtualization platforms (e.g., VMware, Hyper-V), and networking. Provide hands-on technical support for hardware installations, upgrades, and maintenance.
\nHardware Maintenance: Perform physical maintenance of infrastructure hardware, including the installation of servers, storage devices, and network equipment. Troubleshoot and repair hardware issues as they arise.
\nSecurity Systems: Implement and maintain security measures such as firewalls, VPNs, and access control systems. Ensure that security systems are regularly tested and updated to prevent unauthorized access or data breaches.<\/li>\n<\/ol>\n