{"id":670,"date":"2026-02-15T00:00:00","date_gmt":"2026-02-15T00:00:00","guid":{"rendered":"https:\/\/coderseditor.com\/itjobs\/job\/desktop-support-technician-it-troubleshooting-ovation-workplace-services-inc-67000-107000\/"},"modified":"2026-02-15T00:00:00","modified_gmt":"2026-02-15T00:00:00","slug":"desktop-support-technician-it-troubleshooting-ovation-workplace-services-inc-67000-107000","status":"publish","type":"job_listing","link":"https:\/\/coderseditor.com\/itjobs\/job\/desktop-support-technician-it-troubleshooting-ovation-workplace-services-inc-67000-107000\/","title":{"rendered":"Desktop Support Technician &#8211; IT Troubleshooting @ Ovation Workplace Services Inc [$67,000 &#8211; 107,000]"},"content":{"rendered":"<p><b>Salary: $67,000 &#8211; 107,000 per year<\/b><\/p>\n<p>    <b>Requirements:<\/b><\/p>\n<ul>\n<li>2-4 years of experience in field support or deskside roles, preferably within retail settings<\/li>\n<li>Strong expertise in hardware troubleshooting, operating system installation, and foundational networking knowledge<\/li>\n<li>Familiarity with ITSM platforms, imaging tools (such as SCCM\/JAMF), and remote support applications<\/li>\n<li>Outstanding communication, customer service, and problem-solving skills<\/li>\n<li>Preferred certifications: CompTIA A+, Network+, or OEM-specific certifications<\/li>\n<\/ul>\n<p>    <b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Provide both deskside and remote assistance for store personnel, addressing incidents related to desktops, laptops, POS systems, peripherals, and mobile devices<\/li>\n<li>Execute IMACD (Install, Move, Add, Change, Dispose) processes for both hardware and software<\/li>\n<li>Liaise with store managers prior to visits; confirm hardware delivery and adherence to standard operating procedures<\/li>\n<li>Support POS terminals, printers, and network connections to ensure seamless store operations<\/li>\n<li>Install and set up operating systems, applications, and network configurations<\/li>\n<li>Conduct break-fix repairs, hardware replacements, and proactive maintenance<\/li>\n<li>Oversee antivirus updates, data backups, and documentation management<\/li>\n<li>Collaborate with centralized IT teams for advanced troubleshooting (network, servers, antivirus)<\/li>\n<li>Coordinate with vendors for warranty repairs and escalated issues<\/li>\n<li>Maintain precise records in ITSM tools (e.g., ServiceNow)<\/li>\n<li>Generate daily, weekly, and monthly reports on tickets and resolutions throughout transition and stabilization phases<\/li>\n<\/ul>\n<p>    <b>Technologies:<\/b><\/p>\n<ul>\n<li>Hardware<\/li>\n<li>Support<\/li>\n<li>ITSM<\/li>\n<li>Mobile<\/li>\n<li>Network<\/li>\n<li>ServiceNow<\/li>\n<\/ul>\n<p><b>More:<\/b><\/p>\n<p>We are a forward-thinking organization dedicated to delivering exceptional support to our retail teams. Our ideal candidate will engage in a fast-paced environment, frequently traveling to various store locations and adapting to flexible shifts, including weekends and extended hours during busy periods. We prioritize a safe working environment and require the ability to lift and manage IT equipment effectively. Join our team for a fulfilling opportunity to impact store operations positively and contribute to our collective success.<\/p>\n<p>last updated 7 week of 2026<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"US","_application":"https:\/\/devitjobs.com\/jobs\/Ovation-Workplace-Services-Inc-Desktop-Support-Technician---IT-Troubleshooting?utm_source=our_rss_feed&utm_medium=our_rss_feed","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[],"class_list":["post-670","job_listing","type-job_listing","status-publish"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings\/670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/media?parent=670"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/coderseditor.com\/itjobs\/wp-json\/wp\/v2\/job-types?post=670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}