HR Business Partner, PXT

HR Business Partner, PXT Overview

This role sits within Amazon’s People eXperience and Technology organization, where the focus is on strengthening business performance by building a safe, inclusive, and innovative workplace. The position is responsible for site-level HR leadership with an emphasis on operational excellence, organizational health, and the employee experience. It is an individual contributor role that works closely with field leaders and local site leadership teams to turn people priorities into practical actions that support business results.

The role can be based in Swansea, Bristol, or Swindon. Amazon notes that relocation support is available where needed. The position is based onsite at an Amazon facility and supports more than one site within the region, so regular movement between assigned locations is part of the working pattern.

What you will do

• Act as the HR partner for assigned sites, helping leaders translate organizational priorities into clear plans and day-to-day routines.
• Support the full employee experience at site level, including feedback channels, recognition activity, and the standards that shape trust, engagement, and performance.
• Build communication between employees and leaders through tools and forums such as Voice of the Associate, roundtables, and GEMBA walks.
• Plan, deliver, and monitor engagement and recognition initiatives, including budgeting for appreciation activities.
• Help create a workplace where employees feel safe and included by supporting employee resource groups and fair talent practices.
• Maintain a strong presence on the floor to gather insight, understand employee sentiment, and identify early warning signs of disengagement.
• Carry out regular site walks to review working conditions and confirm that facility standards are being met.
• Work with site leadership and safety teams to ensure safety programs are implemented consistently.
• Lead local community initiatives and coordinate with partners across the node, including Public Policy and Public Relations teams.
• Spot recurring issues, investigate root causes, and help ensure policies are applied consistently and fairly.
• Use data analysis to identify trends, anticipate challenges, and introduce proactive solutions.
• Encourage the use of HR technology, AI-enabled tools, and self-service systems while still providing high-touch support when needed.
• Partner with site leaders to balance operational requirements with Amazon’s values and people priorities.
• Coach business leaders on people management topics such as performance feedback, team development, and employee relations.
• Support change initiatives by helping leaders communicate effectively, address resistance, and embed new practices locally.
• Deliver core PXT processes while building trust and influence through strong business understanding and sound judgment.
• Work with field leaders on workforce management, HR process excellence, and site effectiveness improvements.
• Make high-quality decisions in ambiguous situations and contribute to a culture where employees feel valued and empowered.

What the role looks like day to day

In this role, your day will combine strategic thinking with practical problem solving. You will use analytics and AI-enabled tools to spot patterns, anticipate business needs, and shape solutions that improve the workplace. You will also coach leadership teams on workforce management, partner with field leaders on operational goals, and help drive HR process excellence.

A significant part of the job involves being visible on the floor, building relationships across all levels of the site, and taking action based on employee feedback, site walks, and strategic initiatives. Success in the role depends on your ability to work through organizational complexity, lead change, and make strong decisions when the situation is not straightforward.

About the team

Amazon’s HR function, known as People Experience and Technology Solutions, plays a central role in supporting employees and helping the business stay innovative, customer-focused, and agile. The team takes a proactive and holistic approach to people management, with a strong focus on solving employee engagement issues quickly so that the employee and customer experience remains smooth.

The team is described as customer obsessed and committed to maintaining high standards while driving progress against Amazon’s wider strategy and goals.

What you need

• A bachelor’s degree or an equivalent qualification.
• Fluency in English, including speaking, reading, and writing.
• Experience in human resources.
• Experience supporting or leading employee-focused processes such as onboarding, benefits, investigations, training, or talent management.
• Ability to work onsite and support multiple locations within the region.
• Strong analytical thinking and the ability to use data to guide decisions.
• Confidence working in complex, changing, or ambiguous environments.
• Ability to coach and influence leaders on people-related matters.

Preferred background

• A master’s degree or MBA.
• Experience in a distribution center, logistics, or manufacturing environment.
• Experience helping others use HR systems and digital platforms, with a focus on adoption and user experience.
• Proven ability to build effective partnerships with business leaders.
• Experience handling employee relations cases and workplace investigations.
• Strong coaching and influencing capability, especially when guiding leaders through difficult situations.
• Experience supporting employee engagement and development initiatives that have improved retention or satisfaction in measurable ways.

Additional information

Amazon says it is an equal opportunities employer and makes hiring decisions based on experience and skills. The company also states that it values diversity, inclusion, and privacy, and that candidates who need a workplace adjustment during the application, interview, or onboarding process can request accommodation through Amazon’s hiring support resources.

The page does not state any visa or work sponsorship information.

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Degree Requirement: Not Specified

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