Salary: $67,000 – 107,000 per year
Requirements:
- 2-4 years of experience in field support or deskside roles, preferably within retail settings
- Strong expertise in hardware troubleshooting, operating system installation, and foundational networking knowledge
- Familiarity with ITSM platforms, imaging tools (such as SCCM/JAMF), and remote support applications
- Outstanding communication, customer service, and problem-solving skills
- Preferred certifications: CompTIA A+, Network+, or OEM-specific certifications
Responsibilities:
- Provide both deskside and remote assistance for store personnel, addressing incidents related to desktops, laptops, POS systems, peripherals, and mobile devices
- Execute IMACD (Install, Move, Add, Change, Dispose) processes for both hardware and software
- Liaise with store managers prior to visits; confirm hardware delivery and adherence to standard operating procedures
- Support POS terminals, printers, and network connections to ensure seamless store operations
- Install and set up operating systems, applications, and network configurations
- Conduct break-fix repairs, hardware replacements, and proactive maintenance
- Oversee antivirus updates, data backups, and documentation management
- Collaborate with centralized IT teams for advanced troubleshooting (network, servers, antivirus)
- Coordinate with vendors for warranty repairs and escalated issues
- Maintain precise records in ITSM tools (e.g., ServiceNow)
- Generate daily, weekly, and monthly reports on tickets and resolutions throughout transition and stabilization phases
Technologies:
- Hardware
- Support
- ITSM
- Mobile
- Network
- ServiceNow
More:
We are a forward-thinking organization dedicated to delivering exceptional support to our retail teams. Our ideal candidate will engage in a fast-paced environment, frequently traveling to various store locations and adapting to flexible shifts, including weekends and extended hours during busy periods. We prioritize a safe working environment and require the ability to lift and manage IT equipment effectively. Join our team for a fulfilling opportunity to impact store operations positively and contribute to our collective success.
last updated 7 week of 2026
Source ⇲
DevITJobs - tech & IT jobs with salary info in United States
