Director, Market Management

Director, Market Management Overview

Expedia Group is seeking a commercially focused, strategic people leader to head up Market Management for the UK and Ireland. This position is centered on leading a team that manages lodging partner performance, strengthens commercial execution, and develops smarter, more scalable ways of working across the portfolio. The role blends leadership of managers and individual contributors with direct commercial ownership, requiring someone who can turn market insight into practical partner strategies, clear account plans, and measurable business outcomes.

The role is also increasingly shaped by the use of standardised operating rhythms, actionable insights, and AI-enabled tools that help the team spend less time on manual preparation and more time on high-value commercial work. You will be responsible for guiding the team, developing strong talent, and driving consistent performance across the UK and Ireland.

What you will be responsible for

• Leading, coaching, and developing a high-performing Market Management team across the London, Edinburgh, and Dublin offices, while fostering a culture of accountability, inclusion, and continuous development.
• Establishing clear priorities and operating expectations so the team executes effectively against commercial objectives, partner plans, and scorecard results.
• Improving partner performance by helping the team identify and act on the most important opportunities, including pricing competitiveness, promotions, availability, visibility, and commercial activation.
• Reviewing and strengthening account and market plans so that partner actions are clearly tied to measurable business outcomes.
• Running a disciplined management cadence with structured reviews, practical insights, and clear accountability to improve consistency and execution across markets.
• Using data, market context, and business judgement to make decisions, prioritise resources, and keep the team focused on the highest-value opportunities.
• Building strong strategic relationships with key partners and senior stakeholders so Expedia Group is seen as a trusted and essential growth partner.
• Coaching leaders and team members in executive communication, stakeholder management, objection handling, negotiation, and value-based selling.
• Promoting scalable ways of working, including AI-enabled tools and systems that improve preparation, insight generation, partner conversations, and commercial planning.
• Working in close partnership with Product, Analytics, Marketing, Revenue Management, Supply, and Operations to unlock growth for partners and the market.
• Identifying external trends, competitor activity, and market signals early, then translating those insights into strategic actions for the team and portfolio.
• Creating opportunities for talent mobility, succession planning, and leadership development across the organisation.

What success in the role looks like

• The team consistently delivers against commercial goals and scorecard commitments with strong execution discipline.
• Market and account plans are clear, actionable, and directly linked to measurable partner outcomes.
• Teams use data and AI-enabled tools to reduce manual preparation and improve the quality of partner conversations and decisions.
• Partner relationships become stronger, more strategic, and more focused on long-term mutual value.
• Leaders across the team grow their capability, retain talent, and create an environment where people can do their best work.
• Cross-functional partners view the team as credible, aligned, and effective in delivering business results.

Who this role is suited to

Expedia Group is looking for someone with substantial commercial leadership experience, ideally gained in account management, partner growth, sales, or market management. The right person will be a strong people leader who can coach managers, build leadership capability, and guide teams through change. They should be highly analytical, able to simplify complex data into clear direction, and comfortable balancing strategic thinking with disciplined operational delivery.

The successful candidate should also be credible with senior internal and external stakeholders and able to influence through insight, clarity, and a strong understanding of business value. A strong interest in building scalable systems, improving working practices, and helping teams focus on the most impactful work is important, as is comfort in a fast-moving environment where priorities can change and sound judgement matters.

Experience and qualifications

• Preferred background of approximately 12 or more years of relevant experience with a bachelor’s degree, or 10 or more years with a master’s degree, or equivalent practical experience.
• At least 5 years of people management experience, including leading managers and/or senior individual contributors.
• Experience owning commercial performance goals across a region, segment, or strategic account portfolio.
• Experience developing account strategies, leading business reviews, and influencing senior decision-makers.
• Experience working with cross-functional teams to deliver execution at scale.
• Experience using data tools, CRM platforms, and AI-enabled workflows to improve commercial effectiveness is strongly preferred.

Core capability areas

• People leadership and organisational development
• Strategic account and partner management
• Commercial planning and performance management
• Executive communication and influencing
• Data-driven decision making
• Cross-functional leadership
• Change leadership and operating discipline
• AI-enabled execution and scalable systems thinking

About the team and company

Expedia Group describes itself as a global travel technology company that builds tools and solutions to make travel easier and more memorable for travellers and partners around the world. The company says its diverse, vibrant, and welcoming community is central to its success. It also emphasises a culture shaped by its values and leadership agreements, with an open environment where people belong, differences are celebrated, and team success is shared.

The role is based in London, England, and the page notes that Expedia Group teams in London drive commercial strategy, partner solutions, and global marketplace growth. The broader organisation also hires across locations including Seattle, Chicago, Austin, London, Gurgaon, and Singapore.

Benefits and workplace experience

• A comprehensive benefits package is provided.
• Travel perks are included.
• Generous paid time off is offered.
• Parental leave is included.
• A flexible work model is available.
• Office environments are described as appealing and supportive.
• Career development resources are available to help employees grow.
• The company highlights an inclusive workplace and recognition from Glassdoor, Forbes, TIME, Disability:IN, and others.

Additional information

The posting includes an accommodation process for applicants who need support during the application or recruiting stages because of a disability or other physical or mental health condition. Expedia Group asks candidates to use its accommodation request process if adjustments are needed.

The page also includes standard hiring and security notices, including guidance that official job offers come only from Expedia Group’s talent acquisition and hiring teams, that candidates should be cautious about sharing sensitive information, and that the official careers site is the place to search and apply for roles.

Degree Requirement: Bachelor’s

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