Senior Manager, Commercial Ops

Senior Manager, Commercial Ops Overview

This role sits within the Commercial Operations area and is focused on leading a team that delivers project management, operational excellence, and partner-facing support for SPA. It is a senior leadership position for someone who can combine strategic thinking with hands-on execution, helping shape the operations roadmap, guide change, and improve how the business works across functions.

What you will do

• Lead the Commercial Operations team and set the direction for its work, ensuring the group delivers strong project management and high-quality operational support.
• Build Commercial Ops strategies that align with wider business goals and help improve commercial performance and efficiency.
• Own the operations roadmap, deciding what should be prioritised and leading discussions about trade-offs, business value, and impact.
• Design and run change management programmes that help the organisation stay aligned and adapt to new ways of working.
• Manage partner-facing operational support and make sure issues are handled effectively and professionally.
• Coach and develop a team of operations professionals, creating an environment that encourages innovation, collaboration, and strong performance.
• Create communication plans and deliver messages that work well for different audiences across the business.
• Set KPIs for Commercial Operations work, monitor progress, and share insights with SPA and G&O leadership.
• Work closely with P&T, Commercial, Growth & Operations, and other Expedia Group stakeholders to coordinate delivery and keep initiatives on track.
• Approach problems analytically by identifying root causes, weighing options, considering impact, and implementing the best solution.

What the role calls for

• More than 10 years of experience in operations, project management, or a similar discipline, including leadership experience in a global B2B environment.
• Demonstrated success leading change programmes and supporting organisational transformation.
• The ability to convert business objectives into clear, actionable project plans.
• Strong communication skills, both written and verbal, with experience tailoring messages for different audiences.
• Confident team leadership skills, including the ability to motivate people, support growth, and build a collaborative culture.
• A data-led approach to measuring outcomes and improving performance over time.
• A service-oriented mindset that focuses not only on solving partner problems but also on creating a positive partner experience.
• Experience with tools and platforms such as Salesforce and Tableau, along with a history of encouraging adoption and innovation.
• A bachelor’s degree, or equivalent professional experience if a degree is not held.

What Expedia Group highlights

Expedia Group describes itself as a global travel technology company that builds tools and solutions to make travel easier and more memorable for travellers and partners. The company says its culture is open, inclusive, and values-driven, with an emphasis on belonging, celebrating differences, and shared success.

The organisation says it offers a comprehensive benefits package that includes travel perks, generous time off, parental leave, a flexible work model that includes some office presence, and career development support. It also notes recognition for workplace culture and inclusion from external organisations.

Location and working style

The job is based in London, England, and the posting indicates a flexible work model with some office-based working. The page also references remote options in the wider careers search, but this specific role is presented as London-based rather than fully remote.

Additional information

Applicants who need adjustments or support during the application or hiring process because of a disability or other physical or mental health condition can contact the recruiting accommodations team through the accommodation request process.

The page also includes standard Expedia Group hiring and fraud-prevention notices, including guidance that official job offers come from Expedia Group talent acquisition and hiring teams and that the company’s official careers site should be used to find and apply for roles.

Degree Requirement: Bachelor’s

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