Manager, Change Management, Deloitte Global Tax and Legal

Manager, Change Management, Deloitte Global Tax and Legal Overview

This role sits within Deloitte Global Tax & Legal and focuses on driving change, communication, and adoption for the Intela platform. The position works closely with the Enablement and Adoption Leader and plays a central part in helping the global program team and local teams build awareness, understanding, and sustained use of the platform across different regions and stakeholder groups.

What you will do

• Shape and lead the adoption strategy for the Global Tax & Legal Intela platform, including the overall change and adoption plan.
• Deliver key adoption outputs, such as quarterly adoption spotlights and other materials that keep adoption at the center of the program.
• Bring strategic thinking and practical partnership to help accelerate progress on the program.
• Define, maintain, and communicate adoption metrics and data points that can be used to generate insight and prompt action across Intela teams.
• Develop the communications approach for the platform and turn that strategy into clear, timely published communications.
• Create important program communications and make sure all materials reflect consistent Deloitte and Intela branding.
• Position the Intela story positively for different stakeholder audiences and help local teams communicate the platform effectively.
• Provide local Deloitte teams with templates, core messaging, and guidance for their own communications, while also responding to questions and offering support as needed.
• Explain the benefits of the Intela platform in a way that resonates with users at all levels.
• Use global communication channels such as Teams, the intranet, meeting agendas, newsletters, and other program touchpoints to build awareness, interest, and adoption.
• Strengthen the connection between the global Intela program team and local Change, Communication, and Learning Leads.
• Plan and run community-building activities, including the Intela Deployment & Enablement Community Connects.
• Share stories, templates, and best practices that can be reused across the program.
• Support the global Intela program team with change, communication, and collateral needs.
• Review and improve playbooks, presentations, communications, and other collateral so they align with Deloitte and Intela brand standards and messaging.
• Refine the program narrative using change communications best practices and keeping adoption objectives in mind.
• Draft and publish communications for the program and its leaders.
• Track monthly metrics for global change, communication, and collateral activity, then update materials as the program matures.
• Work with the Learning Team to create a joined-up learning experience for Intela users.
• Provide change and adoption metrics and analysis that help shape the broader learning strategy.
• Understand the learning needs of the Intela community and identify opportunities to improve the learning experience.
• Partner with subject matter experts to incorporate learning into change management activity, including micro-learning and knowledge-sharing stories.
• Take responsibility for project management planning for the Change and Adoption team.
• Manage timelines, effort estimates, and resource or capacity plans for change management deliverables and ad hoc work.
• Apply project management methods to keep work on track and report status clearly.
• Escalate risks, issues, and decisions to Intela leadership when needed.

What you need

• Experience in organizational change management and/or communications, ideally with exposure to ERP systems.
• A bachelor’s degree or equivalent qualification in a relevant field.
• Strong consulting skills, including storyboarding, storytelling, working through ambiguity, and analyzing information to reach sound conclusions.
• Excellent written and verbal communication skills.
• Strong presentation skills and good organizational ability.
• The ability to manage several priorities at once.
• The ability to work independently.
• Comfort working in a virtual environment.
• Flexibility to support different time zones.
• Preferred experience: work across multiple projects using Deloitte’s OCM methodology.
• Preferred experience: working in a global environment.
• Preferred knowledge: Deloitte’s Tax service lines and market offerings.

Working style and environment

The role is based in one of Deloitte’s UK offices and follows a hybrid working model. Depending on the needs of the role, you may work from your local office, virtual collaboration spaces, client sites, and remotely. The arrangement is designed to support flexibility, collaboration, and wellbeing, while still allowing for in-person connection when needed. Candidates should check with the recruiter for any specific working requirements that apply to the role.

The position is part of Deloitte’s Enabling Functions business line, where teams support the wider organization across areas such as IT, HR, marketing, and other shared services. The page also notes that certain personal independence rules may apply because of Deloitte’s regulatory environment, and the recruitment team can provide further detail during the hiring process.

What Deloitte says about its culture and development

Deloitte describes a workplace built around purpose, inclusion, support, and the freedom to bring your authentic self to work. The organization emphasizes wellbeing, collaboration, and the chance to make a meaningful contribution. It also highlights ongoing learning, world-class development, and opportunities to build both technical and personal skills, including leadership capability at every level.

The firm also stresses that collaboration is central to how it works and that colleagues build strong relationships across teams. The role offers the chance to contribute to a purpose-driven environment where you can keep developing and make a visible impact.

How to apply

Applicants can use the job application link on the posting to submit their interest. The page also provides options to share the vacancy with others via LinkedIn, Facebook, Twitter, or email.

Degree Requirement: Not Specified

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