Operations Manager, AMZL- DBT3 – Belfast

Operations Manager, AMZL- DBT3 – Belfast Overview

This role sits at the centre of Amazon Logistics operations and is focused on making sure orders move through the network efficiently so customers receive their items on time. The position is responsible for leading a delivery station operation, bringing managers together around safety, quality, and productivity, and setting the operational direction for the site. The emphasis is on strong execution, continuous improvement, and building the future of Amazon’s delivery network.

What you will do

• Lead, support, and develop a team of Area Managers so they can perform effectively and grow in their roles.
• Take ownership of the delivery station, address operational problems as they arise, and improve overall site performance.
• Review how the site is performing against business goals and convert those insights into actions that strengthen operational excellence.
• Partner with support functions including HR, Finance, Delivery Service Partners, IT, Amazon Customer Excellence System, and Engineering to keep the operation running smoothly.
• Create and implement initiatives across the site that improve productivity, quality, safety, and overall operational results.
• Track performance and risk indicators, prepare for changing demand, and keep the station ready to respond to operational needs.
• Coach and mentor managers and teams so they can deliver strong results and maintain high standards.
• Contribute to innovation at the site by identifying better ways of working and supporting improvements to the customer experience.

What the role looks like day to day

You will have responsibility for an entire delivery station, staying close to the daily operation while also helping shape new approaches and improvements. A normal day may involve working with a range of stakeholders, analysing performance and risk data, and planning for different demand levels. You will also spend time developing your team and helping them achieve excellent results.

About the team

Amazon Logistics, known as AMZL, manages the final stage of delivery in partnership with third-party distribution businesses. The team uses continuous improvement and creative problem-solving to get millions of products to customers and to support new delivery ideas and services. The operation includes both warehouse-based teams that prepare items for dispatch and delivery teams working on the road through Amazon Flex. The environment is highly operational, with many locations running around the clock, and the team is described as supportive and people-focused, especially where colleagues work overnight.

The wider logistics organisation is also focused on improving customer experience, solving industry-wide delivery challenges, and reducing environmental impact through new technology and vehicles, including electric vehicles.

What you need

• A degree is required, with the posting also accepting a bachelor’s degree in a relevant discipline such as business, data science, public administration, finance, engineering, human resources, or a related subject, or an MBA with stakeholder experience.
• Proven experience managing people and stakeholders successfully.
• Strong written and spoken English, plus intermediate ability in the local language.
• Experience using data or practical evidence to shape business decisions.
• Background in production, supply chain, or another relevant operational area.
• Experience with Lean, Six Sigma, and Kaizen is helpful but not mandatory.
• Experience in a logistics environment is an advantage.
• Professional experience using Microsoft Word, Excel, and Outlook is also desirable.

Additional notes

Amazon makes clear that preferred qualifications are optional, and candidates who meet the basic requirements are encouraged to apply. The company also states that it is an equal opportunities employer and that hiring decisions are based on experience and skills. It highlights its commitment to diversity, inclusion, privacy, and workplace accommodations for applicants and employees who need support during the hiring process or on the job.

If you need an accommodation or adjustment during the application, interview, or onboarding process, Amazon directs candidates to its accommodations information page. The posting also notes that if the country or region you are applying from is not listed, you should contact your recruiting partner.

Degree Requirement: Bachelor’s

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