Partnerships Manager (EMEA)

Partnerships Manager (EMEA) Overview

Pay & benefits

What you'll get

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!

• Live your best life (LYBL)! $200/mo (USD) for anything that enhances your life

• Comprehensive employee health coverage

• Pension scheme with company contributions

• Competitive compensation & bonus program

• Generous annual leave of 25 days plus bank holidays

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

The role

The Partnerships Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro’s on-the-ground authority for the region. Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported – building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently. You’ll work directly with partners and internal teams to turn strategy into execution-testing, refining, and improving how Optro enables partner success.

What you'll do

Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region – setting direction, building policy and process, and making sound decisions independently. As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes.

Partner Enablement & Delivery Readiness:

• Execute structured partner enablement training plans aligned to partner maturity and Optro modules

• Continuous enablement of partners – monthly calls covering new features, methodology and tooling updates

• Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability

• Track partner capability development and readiness milestones, escalating risks and gaps proactively

Partner Account Ownership:

• Act as the day-to-day Partner Services owner for assigned partners

• Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence

• Support partner maturity progression toward greater delivery self-sufficiency

Cross-Functional Execution:

• Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery

• Recommend appropriate engagement models based on partner capability, maturity, and deal complexity

• Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success

Escalations & Continuous Improvement:

• Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions

• Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models

• Acting as an advisor as needed on partner implementations

Leadership Readiness & Growth:

• Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes

• Develop expertise in partner services best practices with a growth path toward people leadership

Attributes for a Successful Candidate

• 8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platforms

• Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)

• Experience advising complex enterprise software implementations

• Trained across multiple product lines and willingness to learn modules outside current scope

• Experience working across multifaceted teams to deliver on software implementation engagements

• Strong communication and stakeholder management skills, including comfort presenting to senior audiences

• Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy

• Analytical mindset with the ability to identify root causes and drive cross functional process improvement

• Strong, leadership judgment – comfortable making decisions independently

Visa sponsorship: check with employer