Senior Manager, Global Technology Practices

Senior Manager, Global Technology Practices Overview

This position sits within the Professional Services organization and is a remote global role. It reports to the Senior Director of Customer Success Engineering and focuses on leading the team responsible for the technical practice layer that supports Professional Services delivery worldwide. The role is designed for someone who can combine hands-on delivery leadership with the ability to build scalable practice assets and operating frameworks that help teams deliver consistently across regions.

The Senior Manager will oversee the Practice Architects who work at the front line of Professional Services engagements. A major part of the job is owning the Plan, Design, and Implement stages of the PDIOO lifecycle, which form the operational backbone for how Professional Services engages on new, complex, and high-priority customer work. In addition to driving delivery quality, the role also has a broader mandate to strengthen the practice itself by creating the content, collateral, reference designs, and delivery frameworks that allow the field organization to operate at a consistent standard across the Americas, Europe, the Middle East and Africa, and Asia Pacific and Japan.

What you will be responsible for

• Managing a globally distributed team of Practice Architects and Senior Practice Architects, including leadership, line management, direction setting, and support for professional growth.
• Taking ownership of the Plan, Design, and Implement phases of the PDIOO model for the Practice Architect function, ensuring engagements are technically rigorous, well organized, and delivered to quality expectations.
• Supporting direct project delivery while also helping Professional Services scale through practice development work.
• Producing and maintaining the materials needed to scale delivery in the field, including playbooks, solution guides, reference architectures, and enablement resources.
• Maintaining strong technical depth across the product portfolio and zero trust architecture so you can engage credibly with Practice Architects, Professional Services leadership, and cross-functional partners.
• Acting as the primary connection point between Global Technology Practices and Professional Services leadership, Professional Services consultants, and Customer Success Engineering leaders.
• Managing cross-functional dependencies so that delivery execution and practice development stay aligned across global regions.
• Helping ensure the team can support new, complex, and high-priority customer projects with the right structure, technical quality, and operational discipline.
• Balancing strategic practice-building work with direct delivery responsibilities in order to improve utilization and strengthen the overall capability of the Professional Services organization.

What success looks like

• You are comfortable operating in uncertain environments and can help create structure where there is none.
• You take ownership naturally and are motivated by the mission and the outcomes, not just by activity.
• You can move fluidly between strategy and execution, using a broad range of skills to solve problems at both levels.
• You are energized by difficult challenges and focus on finding practical solutions that create meaningful impact.
• You work well in a high-trust, feedback-rich environment and are able to give and receive candid input with clarity and respect.
• You are committed to learning, actively seek feedback, and continually work to improve your effectiveness as a partner and teammate.
• You bring purpose and enthusiasm to your work and want to contribute to a team that is building secure, scalable outcomes for customers.

What the company is looking for

• Proven experience leading and developing technical teams that are distributed across multiple geographies.
• Deep technical knowledge of zero trust architecture and enterprise-scale technology deployment.
• Demonstrated ability to manage both customer delivery responsibilities and the creation of practice content.
• Strong cross-functional collaboration and stakeholder management skills, including the ability to hold teams accountable for commitments.
• Experience leading technical delivery practices in a high-growth SaaS or cybersecurity environment is desirable.
• Experience building and launching global enablement programs that improve field delivery quality in measurable ways is also desirable.

About the organization and culture

The company describes itself as an AI-forward enterprise focused on helping customers become more agile, efficient, resilient, and secure. Its platform is cloud-native and built around Zero Trust Exchange, using a large security data lake to help protect users, devices, and applications from cyberattacks and data loss. The organization emphasizes impact over activity, values transparency and constructive debate, and looks for people who use AI to increase their effectiveness. It also highlights a culture built around customer obsession, collaboration, ownership, accountability, urgency, and high-quality execution.

The company says it is committed to building teams that reflect the communities it serves and the customers it works with. It promotes an inclusive environment that values different backgrounds and perspectives and encourages collaboration and belonging. It also states that all qualified applicants will be considered without discrimination based on protected characteristics.

Benefits and support

The benefits package is described as comprehensive and inclusive, with support intended to meet the needs of employees and their families at different stages of life. The listed offerings include health plan choices, vacation and sick leave, parental leave, retirement options, education reimbursement, and in-office perks, along with other employee support benefits.

Candidates who need support in the hiring process because of a disability, long-term condition, mental health condition, neurodivergence, religious belief, or pregnancy-related need can request reasonable accommodations or adjustments during recruitment.

Working arrangement

This is a remote role with global scope. The posting also references the company’s hybrid working model in its benefits information, but the role itself is explicitly described as remote and global.

How to apply

Applications are submitted through the online form. Candidates are asked to provide standard application details such as contact information, resume, cover letter, website or LinkedIn profile, how they heard about the role, current employer and title, and responses to several compliance and eligibility questions. These include whether the applicant has the legal right to work in the country of application and whether any work permit, visa, or other right-to-work support is needed.

The application also includes acknowledgements related to confidentiality, privacy, and compliance, including agreement to the company’s confidentiality terms and privacy policy, as well as a question about any potential conflict of interest involving procurement or contract award activities as a government employee or official.

Degree Requirement: Not Specified

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