Senior Manager, Global Technology Practices

Senior Manager, Global Technology Practices Overview

This position sits within the Professional Services organization and is a remote global role. It reports to the Senior Director of Customer Success Engineering and is focused on leading the Practice Architect function that supports high-priority, technically complex customer work around the world. The role combines hands-on delivery leadership with the responsibility to build and scale the practice itself, ensuring the team can deliver consistently and at a high level across the Americas, EMEA, and APJ.

The company describes itself as an AI-forward enterprise security organization built around a cloud-native Zero Trust Exchange platform and a large security data lake. Its culture emphasizes impact over activity, transparency, constructive debate, customer focus, collaboration, ownership, accountability, and urgency. The environment is intended for people who want to solve difficult problems, use AI to improve their effectiveness, and contribute to securing the AI era.

What this role is responsible for

• Leading a distributed team of Practice Architects and Senior Practice Architects, including day-to-day direction, line management, and support for career growth.
• Owning the Plan, Design, and Implement stages of the PDIOO lifecycle for the Practice Architect team, making sure customer engagements are technically rigorous, well organized, and delivered to quality expectations.
• Supporting delivery on new, complex, and high-priority customer projects by acting as a senior leader within the Professional Services delivery model.
• Building the content and frameworks that allow the field services organization to scale effectively, including playbooks, solution guides, reference architectures, and enablement materials.
• Maintaining strong knowledge across the product portfolio and zero trust architecture so the team can engage confidently with internal partners and customers.
• Serving as the key connection point between Global Technology Practices and Professional Services leadership, PS Consultants, and Customer Success Engineering leaders.
• Coordinating dependencies across functions and ensuring alignment between teams working in different regions and disciplines.
• Driving utilization through direct project work while also expanding the broader capability of the Professional Services organization through reusable practice assets and delivery standards.

What success looks like

• You are comfortable operating in ambiguity and can create structure where none exists yet.
• You take ownership seriously and combine strategic thinking with practical execution.
• You are motivated by solving difficult technical and organizational problems.
• You work well in a challenge-oriented culture where feedback is direct, respectful, and used to improve outcomes.
• You actively seek learning and feedback and are committed to continuous development.
• You are driven by purpose and want your work to have measurable impact.

Minimum qualifications

• Experience building and leading globally distributed teams of technical architects or professional services consultants.
• Deep technical knowledge of zero trust architecture and enterprise-scale technology deployments.
• Proven ability to manage both delivery execution and practice content creation successfully.
• Strong cross-functional collaboration and stakeholder management skills.
• Ability to keep teams accountable for commitments and deliverables.

Preferred background

• Experience leading technical delivery practices in a fast-growing SaaS or cybersecurity business.
• Experience designing and launching global enablement programs that improve the quality of field delivery in a measurable way.

Benefits and employee support

Zscaler says it offers a broad and inclusive benefits package designed to support employees and their families through different life stages. The package includes health plan options, time off for vacation and sickness, parental leave, retirement options, education reimbursement, and in-office perks, along with other benefits. The posting also points candidates to information about the company’s hybrid working model and benefits.

Equal opportunity and application notes

Zscaler states that it is committed to equal employment opportunity and considers all qualified applicants without regard to protected characteristics such as race, color, religion, sex, pregnancy-related conditions, age, national origin, sexual orientation, gender identity or expression, genetic information, disability, veteran status, or other legally protected categories. The company also notes that it provides reasonable accommodations or adjustments during recruiting for candidates who are differently abled, have long-term conditions, mental health conditions, are neurodivergent, or need pregnancy-related support.

The application form asks candidates to confirm whether they have the legal right to work in the country where they are applying and whether they require a work permit, visa, or other right-to-work support. The page does not say whether sponsorship is available.

Applicants are also asked to provide standard application details such as contact information, resume, cover letter, website, LinkedIn profile, how they heard about the role, current employment details, and several compliance and privacy acknowledgements before submitting the application.

Degree Requirement: Not Specified

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