Senior MIM Engineer

Senior MIM Engineer Overview

This is a senior identity and access management support role focused on a highly customised Microsoft Identity Manager environment operating inside a secure enterprise estate. The position is based onsite in either Manchester or Inverness, with a five-day office pattern. The successful person will support critical identity lifecycle services, keep integrations between identity platforms working reliably, and help maintain the security, stability, and performance of core IAM services. The role sits within Capgemini’s cybersecurity community and involves close collaboration with security, infrastructure, and operational teams to resolve complex issues and improve the platform over time.

What you will be doing

• Deliver second- and third-line support for a complex Microsoft Identity Manager platform that has been heavily tailored to the organisation’s needs.
• Keep identity lifecycle management, provisioning, and synchronisation services operating effectively.
• Investigate and resolve difficult incidents related to identity and access management.
• Analyse recurring problems, identify the underlying cause, and implement permanent fixes rather than temporary workarounds.
• Support integrations spanning Active Directory, Microsoft Entra ID, and other connected identity technologies.
• Maintain clear technical documentation, operational procedures, and support runbooks so the service can be operated consistently.
• Contribute to service enhancement work, including automation, tuning, and broader platform optimisation.
• Work with security, infrastructure, and operations colleagues to support the ongoing development of the identity management capability.

What the role requires

• Extensive practical experience supporting Microsoft Identity Manager in enterprise settings.
• Proven ability to work with highly customised MIM implementations and solve complex technical issues.
• Experience providing L2 and L3 operational support in business-critical IAM environments.
• Strong understanding of identity and access management principles, including joiner-mover-leaver processes, identity lifecycle management, and access governance.
• Hands-on experience with Active Directory, Microsoft Entra ID, and hybrid identity environments.
• Ability to use PowerShell and to review and troubleshoot C#/.NET code used in MIM customisations.
• Strong analytical and troubleshooting capability, especially for provisioning, synchronisation, and access-management problems.
• Experience in secure, regulated, or tightly controlled environments is preferred.
• Experience with Okta, BeyondTrust, or other enterprise identity platforms would be an advantage.
• Experience with privileged access management solutions would also be beneficial.
• Knowledge of CyberArk, SailPoint, or Microsoft Identity Governance capabilities is desirable.

Working environment and support

Capgemini describes itself as an inclusive employer and says it aims to create a welcoming environment where people can bring their whole selves to work. The company highlights its wellbeing focus, including trained Mental Health Champions across business areas and access to wellbeing apps such as Thrive and Peppy. It also emphasises learning and development, with opportunities ranging from thinktanks and hackathons to a large library of courses and external certifications from providers such as AWS, Microsoft, Harvard ManageMentor, and cybersecurity bodies.

You would be joining a professional community of experts who are expected to share knowledge, support one another, and contribute to a culture of continuous improvement. The organisation also frames the role as part of a broader mission to help clients grow while building a more sustainable and inclusive future through technology.

Additional employment and screening information

The role is permanent and is advertised at experienced professional level. Capgemini states that successful candidates will be subject to pre-employment checks, which include verification of identity, nationality or immigration status, employment history covering the previous three continuous years, and an unspent criminal record check. Some roles also require Baseline Personnel Security Standard clearance. For BPSS, the page says there are no nationality or residency restrictions, although further checks may be needed if the candidate has lived outside the UK within the last three years. Applicants are also told that questions about clearance eligibility may be asked during recruitment.

Capgemini says it is a Disability Confident Employer at Level 2 and will offer an interview to candidates who declare a disability and meet the minimum essential criteria, provided they opt in during the application process.

How to apply

Applicants can apply directly through the job page, including the option to start an application using LinkedIn.

Degree Requirement: Not Specified

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