Senior Program Manager Large Transformation

Senior Program Manager Large Transformation Overview

This senior program leadership role is based in London and sits within technology program management for large-scale transformation work. The position is focused on leading complex IT and digital change initiatives for enterprise clients, with responsibility for both strategic direction and hands-on delivery oversight. The role is described as a program leadership position with a strong emphasis on transformation, executive stakeholder management, commercial ownership, and measurable business outcomes.

What the role involves

• Serve as the senior executive contact for the client, building a trusted relationship at C-suite level and acting as the main point of coordination for strategic discussions.
• Lead executive steering committees, workshops, and business review meetings, using these forums to influence decisions and maintain alignment with the client’s business direction and digital strategy.
• Communicate program progress, risks, and issues to senior stakeholders in a clear and proactive way, providing options and recommendations so problems are addressed early.
• Act as the bridge between delivery teams and client leadership, translating technical program details into business value, return on investment, and strategic impact.
• Own the full lifecycle of the program, starting with presales and discovery, continuing through roadmap definition and execution, and ending with benefits tracking and realization.
• Coordinate several linked projects and workstreams across areas such as cloud migration, enterprise applications, and AI or generative AI initiatives.
• Make sure delivery remains aligned to the agreed statement of work, and manage any changes through formal change control processes.
• Develop and refine business strategies that support consulting and services growth, while also identifying new opportunities within the account.
• Stay current on industry developments and proven delivery practices, bringing in innovative ideas that help maintain a competitive edge.
• Ensure the program delivers genuine transformation by improving the client’s processes, technology landscape, and operating capabilities rather than simply completing tasks.
• Oversee program financial performance, including budget, revenue, and profitability, and make data-led decisions to keep the program on track.
• Handle scope, budget, and contract discussions in a way that balances client needs with the provider’s commercial interests.
• Lead and develop a distributed team that may include program managers, project managers, business analysts, and architects.
• Put strong governance, communication, and quality assurance structures in place so delivery teams remain accountable for measurable outcomes.
• Encourage a collaborative, innovative, client-centered culture and promote continuous improvement throughout the program.

Experience and qualifications

• A bachelor’s degree is mandatory.
• An MBA or master’s degree in a related field is strongly preferred.
• Professional certifications such as PgMP or PMP are beneficial.
• The role calls for more than 20 years of progressive IT program management experience.
• At least 5 years of that experience should be with a leading IT services organization.
• Candidates should have a strong track record of delivering large, multi-year, transformational IT programs for external enterprise clients.
• Deep understanding of digital transformation, enterprise architecture, cloud technologies, data analytics, and Agile/DevOps delivery methods is expected.
• Experience communicating with senior executives and presenting complex ideas in a compelling, business-focused way is essential.
• Applicants should show the ability to inspire teams and lead transformation effectively.
• A strategic mindset is needed, including the ability to understand a client’s business model and industry and align technology delivery to business objectives.
• Knowledge of at least one industry sector and/or one IT technology stack is required.
• Strong negotiation and conflict management skills are important for handling competing priorities and difficult client situations.
• The role also requires the ability to identify and drive revenue growth opportunities across the client account and broader services organization.
• Experience with AI solution design and implementation is desirable.
• Familiarity with the core ideas behind the SRE approach to IT operations is also desirable.
• Personal attributes valued for the role include strong analytical thinking, initiative, flexibility, customer orientation, a focus on quality, and excellent verbal and written communication skills.

Compensation and employer context

The compensation is described as competitive and includes bonus potential. The employer is presented as a global leader in digital services and consulting, supporting clients in more than 50 countries with digital transformation. The organization emphasizes long-term learning, digital skill development, diversity, inclusion, and a merit-based environment where performance and competence matter.

Location

The position is based in London, United Kingdom.

How to apply

The posting includes an application option through the careers site, with an “apply now” route available on the page.

Additional employer information

The company describes itself as an organization with decades of experience supporting global enterprises through digital change, using an AI-enabled core and agile digital capabilities to improve performance and customer outcomes. It also highlights an ongoing learning culture and a commitment to equal opportunity, diversity, and inclusion.

Degree Requirement: Not Specified

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