Service Management – Senior Consultant

Service Management – Senior Consultant Overview

This role sits within Capgemini Invent’s Cloud Advisory capability, which is part of the wider Business Technology organisation. The team helps clients use cloud to support new business models, speed up growth, meet regulatory obligations, and lower carbon impact. The work combines strategy, transformation, and delivery, with a strong focus on service management, operating model design, and cloud-enabled change.

What you will do

• Lead the creation and implementation of improved service management capabilities, processes, and operating models, using ITIL v4, DevOps, and Agile approaches to increase innovation, agility, service quality, and cost effectiveness.
• Support clients in modernising their service management landscape across governance, skills, culture, tooling, and organisational structure.
• Apply SIAM and Lean principles to improve complex multi-vendor environments and make better use of ITSM tools, especially where cloud integration is involved.
• Develop practical transition plans and interim states that help organisations move from traditional on-premise environments to hybrid and multi-cloud operating models.
• Embed automation and an AI-first mindset into service management design, processes, and tooling so that clients can realise clear business value and operational efficiency improvements.
• Contribute to sustainable transformation work and help grow the consulting practice through business development and internal contribution.
• Take part in proposal writing, RFPs, bids, proposition development, pitch support, and client-facing event activity.
• Support internal initiatives such as campaign development, thought leadership, whitepapers, practice operations, recruitment, team activities, and new offering development.
• Participate in training, certifications, and other learning activities that support both your own development and the organisation’s capability needs.
• Work on client engagements that allow you to learn from senior leaders, strengthen your delivery skills, and build deeper industry insight.

What the role involves in practice

The position is not limited to delivery work. It also includes helping shape the consulting offer, contributing to sales and growth activity, and building relationships that support future opportunities. You will be expected to bring a consulting mindset, collaborate across teams, and help move client ideas from early concept through strategy and into execution.

What they are looking for

• Practical experience building and implementing service management frameworks aligned to ITIL v4.
• Experience improving ITSM tooling, defining operating models, and enabling automation across IT and business processes.
• Confidence in client-facing situations, including business case development, commercial processes, and business development activity.
• A proven history of leading and delivering advisory work, managing teams, and building trusted relationships with both clients and colleagues.
• Strong influencing skills and the ability to help support sales generation.
• Experience with cloud centres of excellence, SIAM models, AI optimisation, and hybrid or multi-cloud environments.
• Understanding of DevOps, CI/CD, Lean, and Agile methods.
• Advantageous background: current work in a consulting firm, or industry experience with a service management focus.
• Advantageous background: success in a matrixed organisation and the ability to gain commitment from peers when selling and delivering consulting solutions.
• Advantageous background: experience creating and delivering propositions.
• Advantageous background: business development experience using existing organisational relationships, wider company relationships, and your own network.

What you can expect from working here

You will have the chance to work alongside experienced consulting leaders and managers, learning from them while also being challenged to grow your own delivery capability. The role offers exposure to high-profile transformation work and the opportunity to see how strong client propositions are built and how major change programmes are structured and delivered.

Capgemini Invent provides formal consulting training from industry experts, along with learning and certification opportunities through internal and partner-led programmes from AWS, Google, ServiceNow, and Microsoft. The company also offers access to the Les Fontaines training environment near Paris, where teams can focus on thought leadership, knowledge sharing, and capability building.

There are regular opportunities to connect with colleagues through monthly showcases of digital transformation work, team drinks, leadership connect sessions, and team away days. These activities are designed to help people build relationships, share ideas, and stay close to the wider team.

Working environment, inclusion, and wellbeing

The organisation says it is committed to inclusion and to creating a workplace where people can bring their whole selves to work. It also emphasises work-life balance and states that hybrid working is embedded across the business, with flexible working arrangements available to UK employees on request.

Employee wellbeing is described as a priority. Support includes trained Mental Health Champions across business areas and wellbeing apps such as Thrive and Peppy.

Capgemini is also a Disability Confident Employer at Level 2 under the UK Government scheme. As part of its inclusive recruitment approach, it will offer an interview to candidates who declare a disability and meet the minimum essential criteria, provided they opt in during the application process.

Additional details

• Experience level: experienced professionals.
• Contract type: permanent.
• Locations listed: London, Glasgow, and Manchester.
• Brand: Capgemini Invent.
• Professional community: Strategy & Transformation.

Applications can be started through the job posting’s apply now options, including applying directly or starting with LinkedIn.

Degree Requirement: Not Specified

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