ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

This role sits within Capgemini Invent’s Business Technology practice, specifically in the AI & Digital Acceleration team. The team helps clients deliver technology transformation programmes that create business value and improve the effectiveness of their IT capabilities. The position is for a Managing Consultant focused on AI and enterprise automation, with a strong emphasis on ServiceNow-led transformation.

The successful candidate will help shape and deliver AI-first transformation programmes on the ServiceNow platform. This is a techno-functional role that combines client advisory, solution design, delivery support, and business development. The work is centred on helping organisations use ServiceNow not just as an IT platform, but as a foundation for autonomous enterprise operations and productivity improvement.

What you will do

• Develop enterprise AI strategies and roadmaps for clients using ServiceNow as the core platform.
• Advise senior stakeholders on how to structure AI operating models, manage AI governance, address risk and compliance, and realise measurable business value from AI investment.
• Turn business needs into practical AI-enabled workflow solutions that improve how work gets done across the enterprise.
• Design and support implementation of AI Control Tower capabilities, including lifecycle management, governance, and observability for AI assets and services.
• Create agentic AI workflows that enable more autonomous execution of tasks and processes.
• Shape and deliver Now Assist and generative AI use cases across different business workflows.
• Define the data, integration, and workflow architecture required to make AI-enabled ServiceNow solutions work effectively.
• Support the adoption of Employee Works / MoveWorks capabilities to improve conversational AI and employee experience.
• Design use cases for conversational AI, enterprise search, knowledge orchestration, and self-service models that increase employee productivity.
• Contribute to the delivery of full transformation programmes, including the development of AI-enabled target operating models.
• Help maintain solution quality by applying governance, standards, and best-practice methods throughout delivery.
• Take part in proposals, RFP responses, and client pitches that focus on AI-led transformation opportunities.
• Support the creation of AI-led ServiceNow offerings, reusable accelerators, and thought leadership content for the market.
• Work collaboratively with senior clients and internal teams to position ServiceNow as a platform for enterprise productivity and autonomous operations.

What the role requires

• Approximately 10 to 15 years of experience in technology-enabled transformation, consulting, or a similar advisory environment.
• Strong practical experience with ServiceNow, with exposure across multiple modules preferred.
• Experience working on AI, automation, and digital transformation programmes.
• Experience in at least two of the following areas: ServiceNow consulting or implementation; AI, generative AI, or automation use cases; conversational AI or virtual agents; enterprise architecture, data, or integration.
• Knowledge of AI governance and responsible AI principles.
• Understanding of workflow design and process automation.
• Strong stakeholder management skills, including the ability to work effectively with senior client leaders.
• Ability to explain technical topics in a way that connects clearly to business outcomes.
• Experience supporting proposals, sales activity, or client pursuit work.
• A collaborative style and the ability to work well in cross-functional teams.
• Comfort operating as a subject matter expert across both business and technology discussions.
• This is a permanent role at an experienced professional level.
• The role can be based from London, Manchester, or Glasgow, but the person must be willing to work flexibly across assignment locations and may need to spend time away from home at short notice.

What you can expect from Capgemini

Capgemini Invent describes itself as a transformation consultancy that combines strategy, creativity, science, data, and technology to help clients solve complex challenges and build future-ready businesses. The Business Technology practice is presented as the largest and fastest-growing area within Capgemini Invent, and it works closely with clients’ Chief Digital Information Officers and other senior leaders.

The organisation says it offers an inclusive environment where people are encouraged to bring their whole selves to work. It also states that hybrid working is embedded in the way the company operates and that flexible working arrangements are available to UK employees. The company highlights its commitment to employee wellbeing, inclusion, and social impact.

Benefits and workplace support

• A flexible benefits package that can be adapted to suit personal circumstances.
• A variable pay component linked to grade, company performance, and individual performance.
• Hybrid working as a standard part of the working model.
• Access to flexible working arrangements for UK employees.
• Wellbeing support, including trained Mental Health Champions across the business.
• Access to wellbeing applications such as Thrive and Peppy.
• An inclusive culture focused on helping employees bring their whole selves to work.
• Disability Confident Employer status, with an interview offered to candidates who declare a disability and meet the minimum essential criteria.
• Recognition as one of the UK’s best places to work by Glassdoor for five consecutive years.
• Opportunity to join a large, global business and technology transformation organisation with strong capabilities in AI, cloud, and data.
• Exposure to a practice that combines strategy, design, delivery, architecture, security, and change management.
• The chance to work for an organisation that emphasises sustainability, ethical business practices, and positive social impact.

About the wider organisation

Capgemini is presented as a global business and technology transformation partner that helps organisations accelerate both digital and sustainable change. The company operates at significant scale, with hundreds of thousands of team members across many countries, and it draws on a long history of helping clients use technology to solve business problems. Its services span strategy, design, engineering, AI, cloud, data, and industry-specific expertise.

How to apply

The posting includes an online application process, with an option to apply directly or start an application using LinkedIn. The page also shows the role reference code, posting date, contract type, experience level, location options, brand, and professional community information.

Reference code: 511396. Posted on 30 Aug 2026. Contract type: Permanent. Experience level: Experienced Professionals. Location options: Glasgow, London, Newcastle upon Tyne, and Manchester. Brand: Capgemini Invent. Professional community: Strategy & Transformation.

Degree Requirement: Not Specified

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