Senior Product Manager

Senior Product Manager Overview

This role sits within Diligent’s governance, risk and compliance SaaS business and focuses on a core part of the platform used by senior leaders and boards to collaborate, communicate, and make decisions securely and efficiently. The position is centered on turning customer pain points and market understanding into clear, valuable product experiences, while working closely with engineering, design, and commercial teams to deliver them. You will be responsible for deeply understanding customer needs, deciding what matters most, defining success measures for what is released, and leading a cross-functional squad to ship features that improve engagement, adoption, and measurable customer outcomes.

What you will be responsible for

• Take ownership of the roadmap for your product area and keep refining it as customer insight, product data, and market trends evolve.
• Shape product direction so it supports Diligent’s wider vision for modern governance and ties planned work to clear customer and business outcomes.
• Represent the customer throughout the product process by leading discovery, testing assumptions about problems and solutions, and turning findings into user stories and product requirements.
• Lead an agile, cross-functional squad that includes engineering, UX, product marketing, sales, and customer success so the team can design, build, and launch high-quality SaaS functionality.
• Define goals, KPIs, and other success measures for your product, then monitor performance and user engagement and use what you learn to improve future iterations.
• Handle complex product and delivery challenges by simplifying ambiguous problems, weighing trade-offs, and making clear decisions grounded in evidence and data.
• Manage the product backlog and make prioritisation calls about what should be built next.
• Launch features that drive stronger engagement, higher adoption, and measurable value for customers using the Diligent Platform.

What you need to bring

• Strong experience as a Product Manager building and shipping SaaS products, with a record of defining and launching successful features or products.
• Practical experience working in agile product teams across functions, including backlog management and writing user stories.
• Confidence leading customer discovery and validation conversations and turning both qualitative and quantitative insight into product decisions.
• Ability to influence and align cross-functional partners and senior stakeholders even when you do not have direct authority.
• A data-led approach, with comfort using metrics, experimentation, and basic quantitative reasoning to set goals, assess impact, and troubleshoot product issues.
• Excellent communication skills, both written and verbal, with the ability to explain complex ideas in a simple way to technical and non-technical audiences.
• A strong sense of ownership and action, with willingness to get hands-on, make trade-offs, and carry work from problem definition through launch and iteration.

Experience that would be an advantage

• Background in governance, risk, compliance, security, fintech, or other enterprise B2B environments.
• Exposure to large, multi-product platforms or secure communication and collaboration products.
• Experience mentoring other product managers or contributing as a high-standard reviewer who raises the quality of product decisions.

About the organisation and team environment

Diligent describes itself as a leader in AI-enabled governance, risk, and compliance software, supporting more than one million users and 700,000 board members. Its platform gives practitioners, executives, and boards a single view of their GRC activity so they can manage risk more effectively, strengthen resilience, and make better decisions faster. The company says it is building the future with people who think boldly, move quickly, and are willing to experiment. It highlights curiosity, learning, and a willingness to embrace change as important parts of its culture, and it positions employees as contributors to positive change within a global community.

The company also emphasises creativity, innovation, and collaboration, and says it values diversity and inclusion. It notes that it supports employee resource groups and provides access to resources and education intended to encourage dialogue and understanding. Diligent also states that it is an equal opportunity employer and considers qualified applicants in line with applicable legal requirements, including those with criminal histories where permitted. It also says it can provide reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process, with a contact email provided for assistance.

Working arrangement

This position follows a hybrid model. If you are within commuting distance of one of Diligent’s office locations, you are expected to work onsite at least half of the time. The company says it believes in-person time helps support innovation, teamwork, and community. Diligent also notes that it has office hubs in several global locations, including London.

What Diligent offers

• A flexible work environment.
• Global days of service.
• Comprehensive health coverage.
• Meeting-free days.
• Generous paid time off.
• Wellness programmes.
• A workplace culture that encourages creativity and innovation.
• Support for diversity through employee resource groups and related learning resources.

Additional application information

The application form asks for standard details such as name, email, phone number, resume, cover letter, address, work eligibility status, desired annual base salary in GBP, notice period, and whether you have previously worked for Diligent or a subsidiary, have a relative at the company, or have worked for a competitor. The page also includes a note for recruitment agencies stating that unsolicited resumes are not accepted and that Diligent is not responsible for fees related to unsolicited submissions.

Degree Requirement: Not Specified

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