Manager, Change Management, Deloitte Global Tax and Legal

Manager, Change Management, Deloitte Global Tax and Legal Overview

This role sits within Deloitte Global Tax & Legal and focuses on driving change, communication, and adoption for the Intela platform. The successful candidate will work under the direction of the Enablement and Adoption Leader and will play a central part in shaping how the platform is adopted across the organisation. The position combines change management, communications, stakeholder engagement, learning support, and project coordination, with a strong emphasis on helping global and local teams work together effectively.

What you will do

• Lead the adoption strategy for the Global Tax & Legal Intela platform, ensuring the programme has a clear and effective approach to building awareness, interest, and long-term usage.
• Own and evolve the overall change and adoption plan for the Intela Tax platform, making sure the strategy supports successful delivery and continued engagement.
• Deliver key adoption outputs, including the overall adoption approach and quarterly adoption highlights, while keeping every supporting asset aligned to an adoption-first mindset.
• Provide strategic insight and active partnership to help the programme move forward more quickly and with greater clarity.
• Define, improve, and communicate adoption measures and data points that generate insight and lead to practical action for Intela teams.
• Shape and execute the communication strategy, including the development and publication of important programme communications.
• Ensure Intela and Deloitte branding is consistent across all materials and that the Intela story is presented positively to stakeholders.
• Support local Deloitte teams by supplying templates, core messaging, and practical guidance for their own Intela communications, while also responding to questions and providing ongoing support.
• Communicate the value and benefits of the Intela platform clearly for audiences at all levels of the business.
• Use global communication channels such as Teams, the intranet, meeting agendas, newsletters, and other programme touchpoints to build awareness and encourage adoption.
• Strengthen the connection between the global Intela programme team and local change, communication, and learning leads.
• Organise and facilitate community-building activities, including the Intela Deployment & Enablement Community Connects.
• Share stories, templates, and practical examples that help teams adopt effective ways of working.
• Support the global Intela programme team with change, communications, and collateral requirements.
• Review and improve playbooks, presentations, communications, and other collateral so they align with Deloitte and Intela messaging and branding.
• Refine programme narrative using change communications best practice and keeping the adoption strategy in view.
• Draft and publish key communications for the programme and its leaders.
• Track monthly metrics covering change, communications, and collateral, then adjust materials and approaches as the programme matures.
• Work with the Learning Team to create a joined-up learning experience for Intela users.
• Provide change and adoption metrics and analysis to help shape the wider learning strategy.
• Understand the learning needs of the Intela community and identify opportunities to improve the learning experience.
• Partner with subject matter experts to build learning into change management activity, including micro-learning and knowledge-sharing stories.
• Take responsibility for project management planning within the Change and Adoption team.
• Manage timelines, effort estimates, and resource or capacity plans for planned deliverables and ad hoc work.
• Apply project management methods to keep work on track and report status clearly.
• Escalate risks, issues, and decisions to Intela leadership when needed.

What you need

• Proven experience in organisational change management and/or communications, ideally with exposure to an ERP environment.
• A bachelor’s degree or an equivalent qualification in a relevant field.
• Strong consulting skills, particularly in storyboarding and storytelling, the ability to work through ambiguity, and the capability to analyse information and reach sound conclusions.
• Excellent written and verbal communication skills.
• Strong presentation skills and a well-developed sense of organisation.
• The ability to manage multiple activities at the same time.
• The ability to work independently.
• Comfort working in a virtual setting.
• Flexibility to support different time zones.
• Preferred experience: work on multiple projects using Deloitte’s OCM methodology.
• Preferred experience: working in a global environment.
• Preferred knowledge: Deloitte’s Tax service lines and market offerings.

Working arrangement

The role is based in a UK office and follows a hybrid working model. Depending on the needs of the role, you may work from your local office, virtual collaboration spaces, client sites, and remotely. Deloitte supports flexible working so you can balance your career with your home life, and you will have opportunities to meet colleagues in person when needed while also collaborating online. The recruiter can confirm any role-specific working requirements.

Team and business context

This opportunity sits within Enabling Functions, where teams such as IT, HR, marketing, and others support the wider business. The Global Tax & Legal team provides specialist compliance and advisory support to businesses operating across one or more jurisdictions, and the Intela programme is part of that wider environment. The role is closely connected to the Enablement and Adoption Leader, the global Intela programme team, local change and communication leads, and the Learning Team.

Additional information

Deloitte notes that personal independence rules apply in this industry. These rules can restrict certain financial interests and some employment relationships for you and, in some cases, members of your immediate family. The recruitment team can explain the details as you move through the process, or you can contact the Independence team if you would like more information.

Deloitte also describes a culture built around inclusion, integrity, collaboration, and measurable impact. The organisation says it aims to create an environment where people can bring their full selves to work, feel supported, and continue developing their skills and leadership capability through challenging work and collaboration with others.

How to apply

Use the application link on the job page to submit your application. The page also provides options to share the role with others or return to the job list.

Degree Requirement: Not Specified

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