Campaign Services Specialist

Campaign Services Specialist Overview

This role sits within Airship’s Strategic Services organization, a group of experienced digital marketers and trusted advisors who support some of the world’s largest brands. In this position, you will act as a Campaign Specialist, providing practical support, execution, and analysis for customer engagement campaigns across Airship’s channel set, which includes email, SMS, push notifications, mobile wallet, and web. The work is suited to someone who is enthusiastic about mobile technology, interested in how consumers engage with brands, and comfortable using data, campaign strategy, and best practices to help customers succeed.

You should be someone who enjoys asking thoughtful questions, learning quickly, and working closely with others in a fast-moving environment. The role is designed for a person who can combine campaign delivery skills with customer-facing communication, helping clients understand what to do, why it matters, and how to improve results over time.

What you will do

• Deliver customer engagement messages and journeys from beginning to end, making sure the work is accurate, high quality, and completed on time.
• Manage the full campaign lifecycle, including the initial brief, audience segmentation, A/B testing, and securing customer approval before launch.
• Build and interpret campaign and channel performance reports within Airship’s platform, then translate the findings into clear, actionable guidance for customers.
• Use your knowledge of digital marketing and the Airship platform to advise customers on campaign execution, channel usage, and best practices.
• Collaborate with Strategic Consultants and Customer Experience colleagues to improve customer adoption of the platform and help customers reach value more quickly.
• Provide customer training and, when necessary, repeat training so users can confidently work with the platform and campaign tools.
• Record feedback from users and communicate it to Product and other internal stakeholders so it can inform future improvements.
• Stay informed about new product releases, channel updates, and feature changes so your recommendations and campaign planning remain current.
• Accept that responsibilities may shift as business needs change, and be prepared to take on additional tasks when required.

What Airship is looking for

• Experience running digital marketing campaigns for a global brand and/or within a SaaS marketing company.
• Strong communication and relationship-building skills, with the ability to explain ideas effectively to both technical and non-technical audiences, including customers and internal partners.
• A team-oriented attitude, along with the ability to work independently and manage your own workload.
• Good project management and prioritization skills, especially when handling multiple customers and projects at the same time.
• An AI-forward approach, including comfort using modern AI tools to improve efficiency and the ability to speak confidently about data-driven platform features.

Additional experience that would be especially helpful

• Ability to read and write HTML so messages can be customized beyond the standard capabilities of the platform.
• Familiarity with CSS and JavaScript.
• Comfort working with mobile and digital channels such as iOS, Android, SMS, mobile wallet, email, and web.
• Experience with marketing technology platforms such as Salesforce, Oracle Responsys, or Adobe.
• Experience using business intelligence tools such as Looker, Tableau, or similar products.

Working arrangement and travel

Airship describes its work model as digital-first, meaning many roles can be done remotely either part of the time or most of the time. Some positions may still require a specific location or proximity to an office, customer site, or partner location, but this role is stated to be fully remote. The position is based in the U.K. and may involve up to 10% travel depending on business needs or manager request.

Compensation and benefits

Pay will depend on factors such as relevant experience, skills, market conditions, and location. Every offer includes stock options so employees can participate in Airship’s growth and success.

• Medical insurance options for employees and their dependents.
• Flexible time off, paid holidays, paid parental leave, and paid volunteer time off.
• Employer-supported mental health resources and wellness programs.
• A digital-first setup with a monthly stipend to help support remote work.
• Mentorship and growth opportunities designed to build skills and support professional development.
• Additional benefits beyond those listed here.

Application and hiring notes

Applicants are asked to submit a resume and may also provide a cover letter. The application includes written prompts about explaining a complex idea to someone else, handling a difficult remote collaboration situation, and finding a smarter or faster way to complete a recent task. Candidates are also asked for their current location, LinkedIn profile, whether they have previously worked at Airship, whether they can complete a background check if hired, whether they can provide proof of identity and legal right to work in the country where the role is based, and whether they now or in the future will need sponsorship for employment in that country.

Airship says it is committed to equal opportunity and a diverse workplace. Hiring decisions are made without regard to protected characteristics, and qualified applicants with criminal histories will be considered in line with applicable fair chance laws. The company also notes that it will only contact candidates using email addresses ending in @airship.com.

By applying, the candidate confirms that the information provided is true and complete to the best of their knowledge and understands that false or misleading information may lead to dismissal if employed.

Degree Requirement: Not Specified

Visa Sponsorship May be