Senior Account Manager

Senior Account Manager Overview

This role sits within Mirakl’s EMEA account management organisation and focuses on managing and expanding a portfolio of enterprise customers across the region. The position is centred on revenue growth, retention, and strategic relationship management for some of the company’s most important accounts. You would be working in a London-based team that collaborates closely with colleagues across Europe and North America, supporting Mirakl’s broader mission of helping retailers and B2B businesses succeed in the platform economy.

About the team and environment

You would join the EMEA Account Management team, which is led by the global VP of Account Management. The group includes five account managers who each oversee enterprise clients in different EMEA markets. The team works in close coordination with counterparts in the AMER region, sharing commercial learnings, deal strategies, and best practices. The culture is highly collaborative and international, with team members based in London, Boston, Bordeaux, and Paris. Regular weekly catch-ups, team-building meet-ups, quarterly business reviews, and a yearly global sales kick-off help keep the group aligned and connected.

Mirakl describes itself as a company built around marketplace innovation. Its platform supports enterprise marketplace operations, dropship, AI-enabled multichannel selling, retail media, and agentic commerce infrastructure. The business works with a large global ecosystem of marketplaces and third-party sellers, and its customers include major brands and retailers. The company also highlights a set of values that shape how teams work together: collaborating closely, moving quickly and effectively, taking initiative, sharing expertise, and focusing on client success.

What you will do

• Take ownership of a portfolio of enterprise platform accounts and be accountable for both growth and retention.
• Spot, develop, and close expansion opportunities through upselling and cross-selling across Marketplace, Drop Ship, and Catalog Manager products.
• Lead sophisticated sales cycles from opportunity creation through to contract close, using support from regional and specialist teams where appropriate.
• Build strong, long-term relationships with senior executives and other influential stakeholders, becoming a trusted advisor on marketplace strategy and business growth.
• Create account plans that connect each customer’s commercial goals with Mirakl’s product roadmap, helping unlock expansion across geographies and business units.
• Work in partnership with Sales, Customer Success, Product, and Marketing to ensure a smooth and valuable experience throughout the customer lifecycle.
• Keep up with industry developments and competitor activity so you can anticipate customer needs and position Mirakl effectively.
• Share deal insights, commercial learnings, and best practices with colleagues across the account management organisation.

What the company is looking for

• At least eight years of experience in account management or sales, ideally focused on global or strategic accounts within SaaS or technology.
• A strong record of growing revenue through upsell and cross-sell activity in complex enterprise environments with multiple stakeholders.
• Experience working across international markets and the ability to navigate cultural differences within EMEA.
• The ability to think strategically and build long-term account plans that create value for both the customer and Mirakl.
• Strong commercial judgement and the ability to understand complex client business models and connect them to the company’s solutions.
• Excellent communication and influencing skills, particularly when working with senior stakeholders in international settings.
• Strong financial and analytical capability, including confidence in reviewing complex contracts and understanding revenue implications.
• An entrepreneurial mindset and the drive to build pipeline proactively and uncover new growth opportunities.
• Fluent English at C2 level.
• Fluent French at C2 level.
• Familiarity with Salesforce and Mirakl’s internal tools.
• Willingness to work in a hybrid pattern from the London office, with four days on site and one day working from home.
• Ability to commute to the London office or relocate if necessary.
• Legal right to work in the UK without requiring sponsorship, as the application asks candidates to confirm this.

Tools and systems

The role uses Salesforce as well as Mirakl’s internal systems.

How the hiring process works

Applicants are encouraged to apply even if they do not meet every single criterion. The process begins with an introductory call with Talent Acquisition, lasting around 30 minutes, to discuss your background, motivations, and any questions about the company. This is followed by an interview with Stanislas, the VP of Account Management Global, where the discussion goes deeper into your account management approach, commercial achievements, and motivation for the role. Candidates then take part in values-based interviews with colleagues from different parts of the business to assess alignment with Mirakl’s core values. The process concludes with a sales pitch exercise, where you present a strategic approach that demonstrates your commercial thinking and your method for enterprise account management.

Additional application information

The application form requests standard candidate details such as contact information, resume, and cover letter. It also asks for a LinkedIn profile, confirmation of whether you are within commuting distance of the London office or willing to relocate, confirmation of whether you can work in the UK without sponsorship, confirmation that you can meet the hybrid office attendance requirement, details of your largest closed deal, your quota attainment, sales cycle length, buyer-side stakeholder count, deal complexity, and your role in the deal. It also asks for your English proficiency and salary expectations.

Mirakl notes that it processes applicant data for recruitment purposes, may share it with relevant third-party providers for functions such as reference checks and payroll, and retains it only as long as needed for recruitment or legal compliance. The company also explains that it may use AI tools to help streamline screening and assessment, but final hiring decisions are made by people.

Degree Requirement: Not Specified

Visa Sponsorship May be