Senior Director, EMEA Pre-Sales Solution Architecture

Senior Director, EMEA Pre-Sales Solution Architecture Overview

This is a senior leadership opportunity within LivePerson’s EMEA pre-sales and solution architecture organization. The role sits at the intersection of customer strategy, technical design, and delivery execution, with responsibility for helping customers achieve meaningful business outcomes through scalable solutions. It combines oversight of a customer-facing pre-sales team with leadership of a solution architecture function that supports implementation success, technical governance, and long-term customer value.

The position is based in London, UK, but is set up as fully remote. The company describes the role as remote-first, while also offering access to WeWork space for employees who want to meet colleagues or collaborate face to face.

What you will do

• Lead the EMEA pre-sales engineering and solution architecture teams as one coordinated function, ensuring both groups work together effectively to support growth and delivery.
• Run and support strategic discovery sessions with customers across the region to understand their goals, challenges, and opportunities in depth.
• Coach solution consultants so they can deliver strong consultations, product demonstrations, and solution recommendations across the LivePerson platform portfolio.
• Create a team culture that values curiosity, innovation, collaboration, and continuous improvement.
• Work closely with sales leadership to support new business, expansion opportunities, and renewal activity.
• Contribute to RFP responses and other complex technical proposals, making sure the proposed approach connects customer needs with business outcomes.
• Develop trusted relationships with technical, operational, and executive stakeholders by explaining technical ideas in a way that clearly shows business value.
• Lead the solution architecture team in delivering successful implementations while balancing customer expectations, team capacity, and business priorities.
• Help shape scalable solution frameworks, integration standards, and implementation best practices that can be reused across engagements.
• Ensure solutions are designed to work within complex customer environments and support strong long-term return on investment.
• Partner with other teams to improve resource planning, balance workloads, and align activity across the region.
• Monitor strategic opportunities, technical discovery work, and proof-of-concept activity so that transitions from sales into delivery are smooth and controlled.
• Put in place clear processes for managing scope, technical requirements, and customer expectations during implementation.
• Provide guidance when difficult technical issues or customer escalations need senior support.
• Act as a connector across Sales, Product, Engineering, Marketing, Partnerships, and Customer teams to share expertise and improve customer outcomes.
• Support technical learning and professional development for your direct teams and for the wider organization.
• Contribute to operational consistency, process improvement, and organizational transformation efforts.

What the company is looking for

• Substantial experience in solution architecture, technical pre-sales, enterprise architecture, or a similar customer-facing technical leadership role.
• Experience leading technical teams in SaaS environments, including pre-sales, consulting, professional services, or delivery functions.
• Strong knowledge of API-first SaaS platforms, integrations, web services, identity management, and modern cloud architectures.
• Helpful familiarity with conversational AI, LLM technologies, messaging platforms, and customer engagement solutions.
• The ability to communicate effectively with both technical and business audiences, tailoring your message to different stakeholders.
• A collaborative leadership style with a strong commitment to coaching, mentoring, and helping people grow.
• Experience translating technical capabilities into measurable business outcomes and customer value.
• A willingness to apply even if your background does not match every requirement exactly, provided you believe you can contribute to the team.

Compensation, wellbeing, and employee support

• Comprehensive medical and dental insurance.
• Access to wellbeing resources and programmes, including an employee assistance programme.
• Free and confidential counselling and support through the employee assistance programme.
• A workplace pension arrangement with employer contributions starting at 5% when the employee contributes 4%, increasing to 7.5% when the employee contributes 5% or more.
• An employee stock purchase programme that lets employees buy company shares at a discount.
• Additional protection through group life insurance, group income protection, and group critical illness cover.
• Access to internal learning and professional development resources.
• 28 days of paid leave, plus bank holidays.
• Up to five extra emergency care days after paid leave has been used, to help during unexpected family or personal situations.
• Paid parental leave and maternity support.
• A flexible remote-first working model that supports work-life balance.
• Optional access to WeWork space for in-person collaboration when desired.

About the team and environment

LivePerson positions itself as a leader in trusted enterprise conversational AI and digital transformation. Its Conversational Cloud platform is used by major brands to connect with consumers at scale, and the company emphasizes the combination of rich analytics, safety tools, and conversational AI to improve business outcomes. The organization highlights its recognition from Fast Company, Newsweek, BuiltIn, and Gartner, and describes itself as a workplace that values diversity, inclusion, innovation, and remote-friendly working.

The role is part of a broader environment that values cross-functional collaboration and operational improvement. The successful candidate will be expected to work across multiple internal groups and help strengthen how the organization supports customers from early sales conversations through implementation and ongoing value realization.

Equal opportunity, accessibility, and candidate safety

LivePerson states that it is an equal opportunity employer and considers all qualified applicants without discrimination based on protected characteristics. The company also says it will provide reasonable accommodations for applicants with disabilities who need support during the hiring process.

The page also warns candidates about a phishing scam targeting applicants. It says that legitimate hiring communications will come only from LivePerson employees using an @liveperson.com email address, and that the company will not request sensitive personal or financial information such as social security numbers, passwords, credit card details, passport information, or banking information during the interview process. Candidates with concerns are directed to contact the recruiting team by email.

How to apply

Applications are submitted through the online Greenhouse form. The form asks for standard details such as name, email, phone number, location, resume, cover letter, LinkedIn profile, website, and how the candidate heard about the role. It also includes privacy acknowledgements and several screening questions, including whether the applicant is currently authorized to work in the UK and whether they will need visa sponsorship now or in the future.

Degree Requirement: Not Specified

Visa Sponsorship May be