Payments Program Manager, Payments Business Operations-Partner Management

Payments Program Manager, Payments Business Operations-Partner Management Overview

The Payments Program Manager role sits within Amazon’s Payments Business Operations function and focuses on making partner programs run smoothly, supporting international growth, and managing the onboarding of payment partners. The position is based in Berlin or London and centers on owning partner relationships and programs from end to end. In practice, that means identifying operational issues, driving them to resolution, uncovering new opportunities, and pushing for improvements that strengthen both partner performance and the customer checkout experience.

This is a highly hands-on role. The successful candidate will work through escalations, analyze data to understand root causes, and bring together teams across the business to land durable solutions. The same analytical approach is also used to identify opportunities for expansion, whether that means entering new geographies, adding new payment methods, or improving processes so the operation can scale more efficiently.

What you will do

• Take ownership of the daily management of assigned payment partner programs and serve as the main operational contact for those partners.
• Set up and maintain governance routines for partners, including quarterly reviews, scorecards, escalation management, and ongoing performance tracking.
• Watch partner health indicators closely and work with both external partners and internal stakeholders to improve performance where needed.
• Coordinate dependencies across Product, Technology, Legal, Finance, and Compliance so that programs stay aligned and progress without unnecessary blockers.
• Use data analysis and conversations with stakeholders to uncover friction in payment acceptance and partner operations.
• Manage operational issues from beginning to end by collecting evidence, diagnosing the root cause, arranging remediation, and ensuring the issue is fully closed out.
• Develop business cases for improvements, define what is needed, and advocate for solutions with partner teams and internal leaders.
• Prepare clear, data-backed updates for senior stakeholders covering program status, risks, and escalations.
• Lead the onboarding of new international payment partners and payment methods, taking them from scoping through launch while meeting milestones and service commitments.
• Drive expansion work across countries and products, including technical integration coordination and commercial readiness across markets.
• Identify opportunities to improve payment acceptance, reduce cost, and enhance the customer experience.
• Create and continuously improve scalable processes for managing the partner lifecycle, from initial evaluation through steady-state operations.

What Amazon says about the team

Amazon Payments processes a very large volume of secure online transactions across many payment types, including credit cards, direct debit, local payment methods, electronic gift certificates, and disbursements. These transactions are handled for thousands of merchants, including Amazon itself. The company describes Amazon as a globally trusted internet business and says it is committed to delivering an excellent checkout experience for customers.

The Payments Business Operations team is responsible for operational excellence across Amazon’s payment methods worldwide. The team manages the full lifecycle of international payment partner relationships, from onboarding through ongoing operations, and acts as the link between business strategy, technology, and partners so that Amazon can accept payments smoothly across markets.

What you need

• Experience working across technical and non-technical teams.
• Experience using data and metrics to define requirements and improve programs.
• Experience in program management or project management.
• Experience building repeatable processes and introducing automation or standardization.
• A bachelor’s degree or higher.
• Experience defining program requirements and executing against them.
• Experience owning program strategy, delivering end to end, and presenting results to senior leadership.
• Experience in the payments industry.
• Experience managing external partners or vendors.
• Strong analytical skills are preferred.
• Experience delivering medium to large projects to completion is preferred.
• Experience improving processes and spotting operational inefficiencies is preferred.
• Strong written and verbal communication skills are preferred.
• Experience writing clear documentation such as business reviews and post-mortems is preferred.
• A master’s degree or MBA in business, operations, or a related field is preferred.

Additional information from Amazon

Amazon says it is an equal opportunities employer and makes hiring decisions based on experience and skills. It also states that diversity is important to its success and that its inclusive culture is intended to help employees deliver the best results for customers.

If you need a workplace accommodation or adjustment because of a disability during the application, interview, or onboarding process, Amazon directs applicants to its accommodations information page. The posting also refers candidates to Amazon’s privacy notice for details on how personal data is collected, used, and transferred during recruitment.

Degree Requirement: Not Specified

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