Senior Account Manager

Senior Account Manager Overview

This role sits within Mirakl’s EMEA Account Management organization and is focused on managing and growing strategic enterprise customer relationships across the region. The position is based in London and is part of a wider international team that collaborates across London, Boston, Bordeaux, and Paris. The team works together to drive retention and expansion for Mirakl’s most important clients, sharing commercial insights, best practices, and deal learnings across EMEA and AMER.

About the company and team

Mirakl was established in 2012 and builds technology that helps businesses compete in the platform economy. Its product suite includes an enterprise marketplace platform for launching and operating marketplaces and dropship models, AI-enabled multichannel selling capabilities, retail media solutions, and infrastructure for agentic commerce. The company operates globally from dual headquarters in Boston and Paris and supports a large ecosystem of marketplaces and third-party sellers. Its customer base includes major brands and retailers across multiple industries.

The account management team is led by the VP of Account Management Global. The London-based Senior Account Manager will join a group of five account managers responsible for enterprise portfolios across different EMEA markets. The role is highly collaborative and involves regular interaction with colleagues in other regions, as well as structured team rituals such as weekly syncs, team-building meetups, quarterly business reviews, and an annual global sales kick-off.

What you will do

• Take ownership of a portfolio of enterprise platform accounts and be accountable for both account growth and customer retention.
• Spot and convert expansion opportunities through upselling and cross-selling across Marketplace, Drop Ship, and Catalog Manager products.
• Manage sophisticated sales cycles from opportunity creation through negotiation and close, using support from regional and specialist teams where appropriate.
• Develop trusted relationships with C-level leaders and other senior stakeholders, becoming the primary partner for marketplace strategy and business growth.
• Build account plans that connect customer objectives with Mirakl’s product roadmap and create opportunities for expansion across geographies and business units.
• Work in close partnership with Sales, Customer Success, Product, and Marketing to deliver a smooth and valuable customer experience throughout the lifecycle.
• Keep up with market shifts and competitor activity so you can anticipate customer needs, respond to challenges early, and strengthen Mirakl’s market position.
• Share commercial learnings and deal insights with colleagues across the broader account management organization.

What the role requires

• More than eight years of experience in account management or sales, ideally handling global, strategic, or enterprise accounts in SaaS or technology.
• A strong record of generating revenue growth through upsell and cross-sell activity with complex enterprise customers.
• Experience operating in international environments and navigating cultural differences across EMEA markets.
• The ability to think strategically and turn long-term account plans into measurable business outcomes.
• Strong commercial judgement and the ability to understand sophisticated client business models and map them to Mirakl’s solutions.
• Excellent communication and influencing skills for working with senior stakeholders in complex, multinational settings.
• Good financial and analytical capability, including confidence in reviewing contracts and understanding the revenue impact of commercial decisions.
• An entrepreneurial approach and the drive to build pipeline proactively and uncover new growth opportunities.
• Fluency in English at C2 level.
• Fluency in French at C2 level.
• Ability to work from the London office four days each week, with one day working remotely from home.
• Willingness to live within commuting distance of the London office or relocate if needed.
• Relevant experience closing large, complex deals, since the application asks for details of the biggest deal you have closed, including value, quota performance, sales cycle length, stakeholder count, complexity, and your role in the deal.

Tools and working environment

• Salesforce is used as a core sales tool.
• Mirakl’s internal tools are also part of the day-to-day workflow.
• The role follows a hybrid pattern with four days in the office and one day working from home.

Culture and what you can expect

Mirakl describes its culture as collaborative, ambitious, and supportive. The company emphasizes teamwork, action, continuous learning, expertise, and a strong focus on helping clients succeed. It also highlights the diversity of its workforce and encourages applicants from a wide range of backgrounds and experiences to apply, even if they do not meet every listed requirement exactly.

Application and hiring process

Applicants are asked to submit their application through the Apply button. The hiring process is expected to include an introductory call with Talent Acquisition, a deeper interview with the VP of Account Management Global, values-based interviews with colleagues from across the business, and a sales pitch exercise designed to assess commercial thinking and approach to enterprise account management.

The application form also asks candidates to confirm whether they are within commuting distance of the London office or willing to relocate, whether they have the legal right to work in the UK without sponsorship, whether they can meet the hybrid office attendance requirement, and to provide details of their largest closed deal. Candidates are also asked to state their English proficiency and salary expectations.

Additional notes

Mirakl states that it may process applicant data during recruitment, including for application review, communication, onboarding if successful, and possible future opportunities. The company also notes that it may use AI tools to help streamline parts of the hiring process, but final hiring decisions are made by people.

The role offers the chance to work with a globally recognized technology company serving major retailers and B2B organizations, while building relationships with strategic enterprise clients and contributing to the growth of a leading marketplace platform business.

Degree Requirement: Not Specified

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