Operations Supervisor, Quick Commerce

Operations Supervisor, Quick Commerce Overview

This role is a hands-on operations position within Amazon’s quick commerce business, based at an operational site in Stockport. It is designed for someone who can help keep shift activity running smoothly, support frontline colleagues, and use data and operational insight to improve safety, quality, and productivity. The position requires a commitment of 32 hours per week and involves working in a fast-paced environment where customer orders must be processed and dispatched efficiently.

What the role involves

• Act as the main point of contact for team members during the shift and help them follow the processes set by management.
• Monitor workflow progress, track performance on site, and share important shift updates with frontline management so operations remain effective across different shifts.
• Support, coach, and train employees so they can provide strong service and carry out their daily responsibilities well.
• Work alongside the Shift/Area Manager on projects that improve processes, strengthen workplace safety, and increase employee engagement.
• Partner with other departments to solve recurring problems and support operational needs in key performance areas.
• Use data analysis and performance metrics to identify opportunities to improve safety, quality, and productivity.
• Take part in pre-shift meetings, check that safety rules and quality procedures are being followed, and help keep the day’s priorities on track.
• Escalate issues to the manager when necessary, and at times provide direction to the team when you are the most senior person on shift.
• Support shift planning so the site has the right number of people working during busy periods.

About the working environment

Operations is described as central to Amazon’s business because it ensures items are processed and sent to customers on time. In this role, you will gain practical experience with the tools and systems that make operations successful, while seeing how the different parts of the operation fit together. The work is based on site rather than remote, and the team operates in a shift-based environment.

The quick commerce team delivers ultra-fast convenience through a network of small warehouse locations in city centres, working with last-mile delivery providers to get products to customers in 30 minutes or less. The business combines creative thinking and technology to fulfil urgent shopping needs, offering a selected range of grocery products and Amazon essentials. The operation has two main sides: warehouse-based associates who pick and pack orders quickly to support the 30-minute promise, and a delivery network that mainly uses Amazon Flex partners on e-bikes designed for rapid urban delivery. The team works across morning and afternoon shifts, seven days a week, and places strong emphasis on sustainable delivery, food safety, quality, and continuous improvement.

What Amazon is looking for

• Professional experience using Microsoft Office applications, including Word, Excel, and Outlook.
• Advanced written and verbal communication skills in the local language at C1 level under the CEFR scale.
• Experience using data analytics and performance measures to identify problems.
• Preferred experience in stakeholder management, including maintaining professional relationships.
• Preferred experience in an operational environment such as logistics, retail, hospitality, or customer service.

Additional information

Amazon states that preferred qualifications are not required in order to apply; candidates who meet the basic qualifications are encouraged to apply. The company also notes its commitment to equal opportunity, diversity, and an inclusive culture. It says that recruiting decisions are based on experience and skills, and that workplace accommodations or adjustments are available during the application, interview, and onboarding process for candidates who need them.

Applicants can use Amazon’s careers site to apply for the role. The posting also directs candidates to Amazon’s privacy notice and accommodation information for more details about data handling and support during hiring.

Degree Requirement: Not Specified

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