Immigration Caseworker

Immigration Caseworker Overview

Borderless is hiring an Immigration Caseworker to support its fast-growing immigration business, which focuses first and foremost on the UK market. The company describes its mission as making global immigration simpler and less frustrating for businesses and individuals, using a digital platform that combines automation with specialist support. It says it already supports hundreds of businesses and many thousands of workers, and that it is expanding into new sectors and markets.

The role sits within a high-performing team and is designed to help Immigration Advisors deliver efficient, accurate visa submissions and sponsorship applications. The work is central to keeping customer journeys smooth, compliant, and well managed. The company also notes that a significant share of its own workforce is sponsored and that it offers visa sponsorship as part of its recruitment process.

What you will do

• Prepare immigration casework for submissions with a strong focus on accuracy and efficiency.
• Support Immigration Advisors by taking ownership of the core casework needed for visa and sponsorship applications.
• Maintain high standards for application quality while also meeting demanding turnaround expectations.
• Track submission performance, including metrics such as approval and rejection rates.
• Work within Borderless’s own platform as part of the day-to-day casework process.
• Partner with teams across customer success, operations, support, and product to remove obstacles and improve internal workflows.
• Contribute to a seamless and compliant customer experience by helping resolve issues quickly and effectively.

What the company is looking for

• Excellent attention to detail, with a proven ability to spot small errors and inconsistencies.
• Confidence working in a busy, fast-paced environment where speed cannot come at the expense of accuracy.
• A proactive problem-solving mindset, including the ability to identify inefficiencies and suggest practical improvements.
• Strong organisational skills and the ability to prioritise multiple tasks without close supervision.
• The ability to communicate complex information in a straightforward and accessible way.
• A genuinely customer-focused approach.
• Previous experience in immigration casework, legal support, or a similar type of role.

Interview process

• A 30-minute screening conversation with Talent.
• A 45-minute interview with the Senior Product Operations Manager.
• A final in-person interview with the team and the hiring manager.

Working pattern and location

The role is based at the London HQ and follows a hybrid working model. The standard arrangement is three days in the office and two days working remotely. In addition, the company offers a one-week work-from-anywhere policy.

Benefits and perks

• Monthly lunches in the office.
• Monthly team social events.
• An annual offsite, with the most recent one held in Palma.
• Comprehensive private medical insurance.
• 25 days of holiday each year, plus 3 extra days between 25 December and 31 January, along with bank holidays.
• A one-week work-from-anywhere benefit.
• A £500 annual budget for learning and development.
• Six-month performance reviews and opportunities for promotion.
• A laptop and peripherals provided to help you work effectively.
• Cycle to Work scheme.
• Employer pension contributions through Smart Pension.
• Access to Spill for mental health support.
• Gym access in Shoreditch Exchange.
• An onsite barista.

Visa sponsorship

Borderless states that it proudly offers visa sponsorship as part of its hiring process, and it also says that around 25% of its workforce is sponsored.

Degree Requirement: Not Specified

Visa Sponsorship Promising