ServiceNow Project Manager

ServiceNow Project Manager Overview

This role is for an experienced ServiceNow project leader who can guide a large enterprise transformation programme rather than a simple platform move. The assignment centres on reshaping legacy ways of working into standard ServiceNow practices, bringing together two existing ServiceNow environments into a new strategic platform, and introducing new business processes into ServiceNow for the first time. The position calls for someone who can combine strong delivery leadership with deep platform knowledge, stakeholder management, and a transformation mindset.

What the role involves

You will take ownership of end-to-end ServiceNow transformation activity across several workstreams. The programme spans multiple domains, including ITOM, ITSM, CMDB/CSDM, and end-user computing, and requires close coordination across technical and business teams. A major part of the job is ensuring that the move to the new platform is delivered in line with standard ServiceNow design principles, while also keeping leadership informed through clear governance, reporting, and milestone tracking.

The work is broad and includes the rollout of a new ServiceNow instance, the onboarding of new processes, and the transition of existing processes away from older instances. You will also be expected to help manage day-one readiness, identify dependencies early, and put mitigation plans in place for issues such as non-standard process design, poor CMDB data quality, and integration or onboarding risks.

Key responsibilities

• Lead ServiceNow transformation delivery from start to finish across several parallel tracks.
• Own the roadmap for adopting the new ServiceNow instance and bringing new processes onto the platform.
• Promote standardisation and alignment with out-of-the-box ServiceNow practices.
• Set up and maintain governance, reporting, and milestone tracking for senior visibility.
• Support ITOM work such as discovery, service mapping, and CMDB/CSDM alignment.
• Deliver ITSM processes covering incident, problem, change, and request management.
• Lead the end-user computing and service desk go-live effort.
• Manage the move of processes from legacy ServiceNow instances to the new platform.
• Oversee software asset management, hardware asset management, patch management, reporting, and SDLC controls.
• Handle service request management end to end, including customer service operations and cloud onboarding.
• Support service level management and incident/problem management, including DWS-related activity.
• Contribute to eDiscovery and cyber hygiene work, including Brinqa-related processes.
• Support product portfolio management, application portfolio management, IRM, GRC, operational resilience, disaster recovery, and portal initiatives.
• Work on DLP workflows, access workflows, and SAP integrations.
• Partner with client leadership, architecture teams, and business stakeholders to keep the programme aligned.
• Prepare SteerCo updates, manage risks, and handle escalations.
• Work closely with infrastructure, application, security, and cloud teams.
• Spot day-one risks and transformation dependencies early.
• Build mitigation plans for process deviations, CMDB data issues, and integration or onboarding challenges.
• Support adoption and change management across business units.

Skills and experience needed

• Strong overall IT background with substantial project and programme management experience.
• Hands-on expertise with ServiceNow, especially ITOM, ITSM, CMDB, and CSDM.
• Experience delivering large-scale ServiceNow transformation programmes, not only migration work.
• Clear understanding of out-of-the-box versus customised ServiceNow implementations.
• Good knowledge of ITIL processes and governance models.
• Experience with end-user computing or service desk transformation programmes.
• Preferred exposure to SAM, HAM, IRM, and GRC modules.
• Preferred experience with ServiceNow integrations such as SAP and cloud workflows.
• Familiarity with Agile or hybrid delivery methods is an advantage.
• Experience in financial services or another regulated environment is preferred.
• Mandatory skill area: project management.

About the employer

Wipro is a global technology services and consulting organisation focused on helping clients solve complex digital transformation challenges. The company works across consulting, design, engineering, and operations, and describes itself as a business built around reinvention and continuous evolution. It operates internationally and supports a large workforce across many countries.

Additional information

The role is based in Greater London. The posting also includes Wipro’s standard recruitment and inclusion statements, including its commitment to equal opportunity hiring and reasonable accommodation for applicants who need support during the recruitment process. Applicants are also directed to use the company’s official recruitment contact if they encounter suspicious hiring activity.

Applications can be submitted through the job posting’s apply function, including the option to start the application process with LinkedIn.

Degree Requirement: Not Specified

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