Manager, Change Management, Deloitte Global Tax and Legal

Manager, Change Management, Deloitte Global Tax and Legal Overview

This role sits within Deloitte Global Tax & Legal and focuses on driving change, adoption, and communications for the Intela platform. The position is part of the wider Enablement and Adoption leadership structure and is designed to help the global programme team improve uptake of the platform across different regions, audiences, and stakeholder groups. The work combines organisational change management, communications, learning support, and project coordination, with a strong emphasis on helping people understand the value of Intela and adopt it successfully.

What you will do

• Shape and lead the adoption strategy for the Global Tax & Legal Intela platform, ensuring the approach supports successful rollout and long-term use.
• Own the overall change and adoption plan for the Intela Tax platform and keep it moving forward in line with programme needs.
• Deliver key adoption outputs, including the overall adoption approach and quarterly adoption spotlights, while making sure all supporting materials are created with adoption in mind.
• Provide strategic thinking and active partnership to help accelerate the programme’s progress.
• Define, improve, and communicate adoption metrics and data points that can be used to generate insight and guide action for Intela teams.
• Develop and refine the communications strategy for the programme.
• Write and publish important programme communications and leader updates.
• Ensure Deloitte and Intela branding is applied consistently across all materials and that the Intela message is presented positively to stakeholders.
• Support local Deloitte teams by supplying templates, core content, and practical guidance for Intela communications, and by answering questions and providing ongoing support.
• Communicate the benefits of the Intela platform clearly and effectively to audiences at all levels.
• Use global communication channels such as Teams, the intranet, meeting agendas, newsletters, and programme updates to build awareness, interest, and adoption.
• Build strong connections between the global Intela programme team and local change, communications, and learning leads.
• Plan and facilitate community-building events, including the Intela Deployment & Enablement Community Connects sessions.
• Share stories, templates, and best practices across the network to support consistent delivery.
• Support the global programme team with change, communications, and collateral requirements.
• Review and improve playbooks, presentations, communications, and other collateral so they align with Deloitte and Intela messaging and visual identity.
• Use change communications best practice to strengthen the programme narrative while keeping the adoption strategy front and centre.
• Draft and publish key communications for the programme and its leaders.
• Track monthly change, communications, and collateral metrics, then update the approach as the programme matures.
• Work with the Learning team to build a joined-up learning experience for Intela users.
• Provide change and adoption metrics and analysis to help shape the wider learning strategy.
• Understand what the Intela community needs to learn and identify opportunities to improve the learning experience.
• Partner with subject matter experts to weave learning into change management activity, including micro-learning and knowledge-sharing stories.
• Handle project management planning for the Change and Adoption team.
• Manage timelines, effort estimates, and resource or capacity planning for planned deliverables and ad hoc work.
• Use project management methods to keep work on track and report status clearly.
• Escalate risks, issues, and decisions to Intela leadership when needed.

What you need

• Experience in organisational change management and/or communications, ideally with exposure to ERP systems.
• A bachelor’s degree or equivalent in a relevant field.
• Strong consulting skills, especially in storyboarding and storytelling, working through ambiguity, and analysing information to reach sound conclusions.
• Excellent written and verbal communication ability.
• Strong presentation skills and good organisational skills.
• The ability to manage several workstreams at once.
• The ability to work independently.
• Comfort working in a virtual environment.
• Flexibility to support different time zones.
• Preferred experience: multiple projects delivered using Deloitte’s OCM methodology.
• Preferred experience: working in a global environment.
• Preferred knowledge: Deloitte’s Tax service lines and market offerings.

Working style and location

The role is based in one of Deloitte’s UK offices and follows a hybrid working model. Depending on the needs of the role, you may work from your local office, virtual collaboration spaces, client sites, and remotely. The arrangement is intended to support flexibility, collaboration, and wellbeing, while still allowing for face-to-face interaction when needed. You should check with the recruiter for any specific working requirements that apply to the position.

What Deloitte says about the environment and development

Deloitte describes its culture as purpose-driven and people-focused, with an emphasis on inclusion, support, and the freedom to bring your own strengths and personality to work. The organisation says it values wellbeing and aims to create an environment where people can do meaningful work and feel able to contribute fully. It also highlights strong development opportunities, including world-class learning that builds technical and personal capability and helps people develop leadership skills at every level.

Additional employment information

The role is part of the Enabling Functions business line. Deloitte also notes that its industry is subject to personal independence rules and other regulatory controls. These rules can restrict certain financial interests and some employment relationships for colleagues and their immediate family members, particularly in relation to audit clients. Further detail is provided during recruitment, and candidates can also ask the Independence team for more information.

How to apply

Interested candidates are invited to apply through Deloitte’s careers process. The posting also directs applicants to Deloitte’s careers website for more information about the organisation, its people, and its purpose-driven culture.

Degree Requirement: Not Specified

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